Novelis and NICE partners of the CX Paris All Verticals event

Novelis and its partner NICE will be present on Tuesday December 6th at Verso Victoire for the CX Paris All Verticals.  

This edition will focus on the experience economy and will highlight the different levels of maturity in customer experience within different industries: banking, insurance, retail, BtoB, public services, luxury, automotive, energy… The most advanced in customer experience will share their feedback in a very vertical approach. Many brands and experts in their fields will be present to discuss and analyze the best practices (or not!) that make the difference in customer interactions. 

In this approach, Julien Daiguemorte, RPA Consultant at Novelis and Alexandre Orsini, Channel Sales Executive at NICE, will lead a workshop at 10:30 am on the topic “Compliance and customer relationship: how to transform a limitation into an opportunity?”  

All companies, whatever their size and sector of activity, are indeed concerned by compliance. The regulatory framework aimed at protecting consumers and reducing risks for organizations is extremely fluid and the multiplication of standards has a strong impact on organizations that must comply within a given timeframe.  How can we meet the needs of consumers under these conditions? How to meet business demands without putting the company at risk? What good practices can transform these constraints into opportunities and competitive advantages?   

Discover the experience of CMB Monaco, an international private bank, which has successfully implemented a fully automated process to adapt to a regulatory context and improve customer satisfaction: Challenges, Key Success Factors and ROI  

Register now and meet the NICE and Novelis teams in the partner area of the event. 

Interactions 2022 – Dive into the heart of the Customer Experience

On October 11th 2022, Novelis will be a partner of the NICE Interactions conference dedicated to the Transformation of the Customer and Employee Experience.

This event organized by our partner NICE allows you to enter the new era of experiences to discover how to master the new challenges of customer relations in order to deliver extraordinary customer and employee experiences and differentiate yourself from your competitors.

On the program of the event:

The event will take place at the Pavillion d’Armenonville and will start at 12pm with many highlights:

  • A cocktail reception to connect and discover the latest CX innovations
  • A plenary session with analysts and key players in the industry
  • Thematic workshops. We are delighted to host a workshop on the theme of “Organizational Performance: Beyond Automation”: Operational efficiency, employee engagement, customer satisfaction… Discover the benefits of intelligent process automation placed at the service of the customer and employee experience.
  • A prize-giving ceremony and a convivial moment

Discover CX best practices

The event will be led by key players in the profession, analysts, experts and customers who will share their best practices and feedback on trends and innovations that are transforming the customer relationship sector: hyper-personalization, omnichannel, digitalization of the customer journey, data, AI…

Join us and participate in Interactions Paris 2022 to discover how to reinvent your customer and employee experiences.

Nice Interactions 2022