Tag: CX

Novelis and its partner NICE will be present on Tuesday December 6th at Verso Victoire for the CX Paris All Verticals.  

This edition will focus on the experience economy and will highlight the different levels of maturity in customer experience within different industries: banking, insurance, retail, BtoB, public services, luxury, automotive, energy… The most advanced in customer experience will share their feedback in a very vertical approach. Many brands and experts in their fields will be present to discuss and analyze the best practices (or not!) that make the difference in customer interactions. 

In this approach, Julien Daiguemorte, RPA Consultant at Novelis and Alexandre Orsini, Channel Sales Executive at NICE, will lead a workshop at 10:30 am on the topic “Compliance and customer relationship: how to transform a limitation into an opportunity?”  

All companies, whatever their size and sector of activity, are indeed concerned by compliance. The regulatory framework aimed at protecting consumers and reducing risks for organizations is extremely fluid and the multiplication of standards has a strong impact on organizations that must comply within a given timeframe.  How can we meet the needs of consumers under these conditions? How to meet business demands without putting the company at risk? What good practices can transform these constraints into opportunities and competitive advantages?   

Discover the experience of CMB Monaco, an international private bank, which has successfully implemented a fully automated process to adapt to a regulatory context and improve customer satisfaction: Challenges, Key Success Factors and ROI  

Register now and meet the NICE and Novelis teams in the partner area of the event.