Smart Automation is transforming the way we interact with our information systems by eliminating repetitive tasks and increasing the proportion of structured Data inside the organizations.
Are we realizing the potential offered by automation? The answer is No.
Today, only few organizations are equipped with several and complementary automation platforms. The technology penetration in mid-sized companies still low, and the maturity and depth of Smart automation roadmaps, with OCR and NLP, are rarely used.
Such a delay seems unlikely. The classical reluctance to invest in technology doesn’t explain it all : is there also a discomfort linked to social concerns about automation ? More clearly, would automation be a lever to destroy our jobs?
A fear that comes from far:
This is a recurring idea with each technological or industrial upheaval. From the beginning of steam engines to the digital tsunami that we have been experiencing for over a decade. At each stage, there is doubt, fear and anxiety, and short-term impacts followed by wealth creation opening new perspectives. At the end, technology and innovation are nothing more than tools in our hands. It’s how we use them that makes the difference: a real tool for progress and growth or a simple and quick lever for financial optimization?
The is no doubt that Smart Automation is a differentiating factor for two reasons : it is a tough competitive lever, but above all, an unexpected growth lever. Think of everything we can achieve while keeping our spending under control. To be at 110% of our capacities while remaining at 100% of costs ! This is feasible because the ROI of automation projects are globally amortized in less than a year. In other words, the implementation costs are repaid in a few months, with very low recurring costs compared to the other technologies.
A real opportunity :
Automation is also a key factor of well-being at work. Obviously, Millennials generation have a new relationship to work. The aspects of pleasure and personal achievement are important. Automation plays a role by avoiding tireless tasks with low added value. Imagine robots on our machines, interacting with us constantly, detecting our actions in real-time, and offering help to go faster on our tasks (writing and personalization of emails, cross information extraction from applications, automatic data-entry of reports, etc.). The impact on our comfort and our productivity would be significant!
I do not doubt that companies and social partners are mature and pragmatic. They just need clarity in the objectives and foresight in the method. An automation roadmap can only succeed if it is accompanied by transparent communication, proactive change management policy, and ambitious and audacious training plans.
A step towards digital responsibility :
From an ecological point of view, automation is a tool that simplifies information systems. Thereby reducing the complexity of hosting infrastructures and their associated carbon footprint. Combining this with smart rationalization and urbanization approach, it is possible to optimize digital infrastructures, by customizing modular architectures, able to manage automatically their own scalability. These are all promising factors regarding the inevitable ecological transition that is looming.
We should trust each other ! Let’s use this technological innovation to go further and faster in our transformation, and consider it as valuable asset that can help to cross the deep awaiting crisis. Humanity has always transformed these critical moments into foundations of progress and prosperity.