Novelis se structure autour de 3 pôles complémentaires et intégrés

1. Business applications

We propose high skilled consultants, business analysts, development engineers, RPA Experts, Product Owner and Agile Coach to our clients in order to succeed in their projects with the guarantee of shared values around performance and transparency.

The Novelis Services offer is available on a fixed-price basis and on a time and materials basis to meet your needs in the most relevant way.

Especially, we support our clients around 4 main topics :

Digital Consulting

Supporting our clients by providing the necessary business, technical and methodological expertise in order to generate more value, more insights and more operational efficiency in their day to day strategy.

Digital Delivery

Providing our clients some solutions, flexible, agile aligned the expectations in “run mode”. Novelis deploys resources capable of implementing and maintaining digital projects according to different modes of commitment: scope, means, capacity commitment.

Data Engineering

Analyzing and managing datas through the construction of predictive models of complex algorithms (AI, DL / ML integration). Our Data experts work in close collaboration with our R&D Lab.

Agile oriented

Novelis provides to our clients consultants with a profile Scrum Master, Product Owner in order to succeed your projects with “agility”

Digital Consulting

Accompagner nos clients dans l’émergence ou la déclinaison de nouvelles offres en apportant les expertises Métiers, Techniques et Méthodologiques nécessaires.

Digital Delivery

Mettre à disposition de nos clients et partenaires des structures de production, adaptables et agiles, capables de mettre en œuvre et de maintenir des projets digitaux selon différents modes d’engagement : périmètre, moyens, engagement capacitaire.

Data Engineering

Analyser et exploiter les données à travers la construction de modèles prédictifs d’algorithmes complexes (intégration IA, DL / ML). Nos experts Data travaillent en étroite collaboration avec notre Lab R&D

Agile oriented

Novelis propose également des profils Scrum Master, Product Owner pour réussir vos projets en agilité

2. Documents digitization

Novelis supports its clients in the management of structured and unstructured data. Whatever the kind of documents (scanned documents, invoices, purchase orders, contracts, official documents,…),  very often, their integrations and their analysis require many human actions before being processed in the Information System of the company or public service.

Novelis with its partner Abbyy, world leader in OCR (Optical Character Recognition) allows you to “read” all these documents, classify them, understand them and then process them in the different applications of the company.

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Through its expertise in NLP (Natural Language Processing), Novelis goes further in your digitization project and allows you to integrate a “semantic” layer to save time and reactivity in the processing of your unstructured data.

Your documents digitization and OCR projects can thus be coupled with our expert teams with Robotic Process Automation (RPA) solutions, chatbots or voicebots to improve your performance, employee satisfaction and customer experience. The combination of these technologies in accordance with your IT roadmap is “Smart Automation” by Novelis.

Our offer “Digitize your documents” is composed of 4 main topics :

Audit

Audit of your processes integrating documents in order to qualify the best OCR / NLP approach for your unstructured data

Delivery

Deployment of pilots, in production and maintenance / run mode of delivered projects

Licences reselling

Novelis is an official reseller of Abby (Cloud / onpremise) + installation and maintenance

Training

Novelis provides training sessions for Abbyy Flexicapture and sessions to learn how to qualify OCR projects

Audit

Audit of your processes integrating documents in order to qualify the best OCR / NLP approach for your unstructured data

Delivery

Deployment of pilots, in production and maintenance / run mode of delivered projects

Licences reselling

Novelis is an official reseller of Abby (Cloud / onpremise) + installation and maintenance

Training

Novelis provides training sessions for Abbyy Flexicapture and sessions to learn how to qualify OCR projects

3. Process Automation

Novelis supports its clients in the management of process automation projects. Whether the project involves the elimination of time-consuming, repetitive tasks or no value tasks for your employees, or the support of employees on complex tasks, our teams of certified experts are able to make the difference.

Novelis, with more than 40 certified consultants and engineers (with all the key players of this new technology), is able to realize all your RPA projects : finance (management of invoices, orders, expense reports, reconciliations,…), IT (password management, IT data reconciliation,…), HR (management of entries, exits,…) or Front-Office (contact centre support) processes.

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Through its expertise in AI, NLP and OCR, Novelis is able to support you in delivering efficient automation projects: Smart Automation. It is a question of taking into account a general vision of the technology and its capacities and delivering a relevant solution to manage both structured and unstructured data, always with the objective of being aligned with your IT roadmap and economic performance (ROI).

To these software robots, Novelis also adds a particular expertise in the process mining dimension to enable the rapid identification of processes and tasks to be automated as a priority. Our Business Analysts complete this system in the capacity to offer you a high vision of the potential of the technology, the investments to be made, the architectures to be deployed and of course the expected ROI.

The offer “Automate your processes” is :

Audit

Performing audits of your processes in order to verify the relevance of RPA technologies and identify the best approach / solution

Delivery

Deployment of pilots, in production (installation) and maintenance / run mode of delivered projects

Licences reselling

Novelis is an official reseller of licenses of our RPA partners (Cloud – Saas / onpremise)

Governance

Deployment of RPA Centers of Excellence (governance principles, methodology, training,..)

Audit

Performing audits of your processes in order to verify the relevance of RPA technologies and identify the best approach / solution

Delivery

Deployment of pilots, in production (installation) and maintenance / run mode of delivered projects

Licences reselling

Novelis is an official reseller of licenses of our RPA partners (Cloud – Saas / onpremise)

Governance

Deployment of RPA Centers of Excellence (governance principles, methodology, training,..)

4. CRM / contacts services

Novelis offers its expertise in customer relationship management in a pragmatic approach, integrating both the dimension related to the management of key processes (complaint, support, account management, …) but also the functional dimension (IVR, CRM, Unified Desktop, feeling analysis, voice analysis, …). Loving your customer, offering him the best approach for his preferred channel makes the difference! Novelis has designed a specific offer that allows to unify the objectives of a qualitative CRM approach between the different key departments involved : HR, IT, Marketing, Digital / Innovation.

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This combined approach allows our clients to benefit from the support of consultants specialized in the field of CRM who are able to understand how a high-performance contact center works, how customer relations work on social networks and how the self-service and mobile application dimension must be integrated in a natural, seamless way!

 

The “CRM / Customer Relationship Management” offer is :

 

Audit

Analysis and audit of your customers relationships and key KPIs (productivity, NPS, employee satisfaction, customer journey, etc.)

Seamless strategy

Creation of Business Cases and recommendations in order to define strategies for optimizing the customer relationship management.

Delivery

Analysis and deployment of innovative customer relationship solutions (Chatbots, Voicebots, Apps, CRM, visual IVR, speach analytics, eReputation,...)

Training

Training of your resources on functional solutions or business approaches to make the difference

Audit

Analysis and audit of your customers relationships and key KPIs (productivity, NPS, employee satisfaction, customer journey, etc.)

Seamless strategy

Creation of Business Cases and recommendations in order to define strategies for optimizing the customer relationship management.

Delivery

Creation of Business Cases and recommendations in order to define strategies for optimizing the customer relationship management.

Training

Training of your resources on functional solutions or business approaches to make the difference

5. SaaS business solutions

Novelis has launched an initiative to offer its clients software solutions tailored to expectations that our experts have identified in the course of their assignments or in the day-to-day management of Novelis. Novelis Solutions is therefore the concrete result of our know-how and experience: we create softwares that make the difference for an optimal user experience.

 

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Novelis Solutions provides today the following softwares :

 

Auto-hiring

Solution for Recruitment Firms and Human Resources Departments designed to create resource hiring campaigns including logic tests, open-ended questions and CV/applicant management.

Exam-Direct

Solution for schools, universities to manage remote exams for candidates and/or students. The solution integrates the creation of simple and complex tests and allows to launch learning approaches adapted to the profiles.

NOVY CRM

Leads management, CRM management, qualification and follow-up of the sales pipeline.

OWD

Automatic identification of objects and words in videos (AI / NLP project)

”Auto-hiring”

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Exam-Direct

Solution for schools, universities to manage remote exams for candidates and/or students. The solution integrates the creation of simple and complex tests and allows to launch learning approaches adapted to the profiles.

NOVY CRM

Leads management, CRM management, qualification and follow-up of the sales pipeline.

OWD

Automatic identification of objects and words in videos (AI / NLP project)

6. IT Architecture Design

 

Novelis and its IT experts offer the most efficient technical and functional architectures.  By taking into account your environment, your Legacy, your Roadmap, the security and regulatory constraints without forgetting the latest available technologies, defining its architecture is not so easy for IT Departments.

Novelis helps its clients to define the best approach, while respecting their business, budgets and available skills. By linking these elements with an expertise from all available and proven technologies, Novelis helps you to design your architecture, develop it and maintain it.

The IT architecture design offer is :

Audit

Delivering audits of your technical and functional architecture

IT stratregy

Roadmap recommendations / IT business model

Delivery

Deployment of the solutions validated by the IT Department

Microservices oriented

Development of applications and micro-services in alignement and compliance with the roadmap.

Audit

Delivering audits of your technical and functional architecture

IT stratregy

Roadmap recommendations / IT business model

Delivery

Deployment of the solutions validated by the IT Department

Microservices oriented

Development of applications and micro-services in alignement and compliance with the roadmap.