RPA : Smart Automation for Operational Efficiency

Operational efficiency is a major issue that conditions the competitiveness of companies. Smart Automation is a relevant lever for optimizing business processes. RPA is the first step.

OCR and NLP are technological tools that allow us to push the field even further in terms of automation.

Technologies are evolving quickly, and so is the potential for automation. The expected benefits are many, and do not stop at a simple economy of means.

Securing high-stakes processes

Ex : Verification of the consistency of financial data by comparison of interface files.

Redirection of the workforce towards activities with higher added value

Ex : Time free for users after the removal of unpleasant tasks (manual invoicing)

Cost reduction

Ex : Alternative to Offshore Outsourcing of Certain Business Processes

Valuable creation

Ex : Automatic sending of emails / SMS for VIP customers of a hotel chain.

The automation of back-office processes is the easiest to understand. However, the potential of ‘Virtual Assistant Robots’ RAVs and Intelligent Automation considerably widens the scope of processes eligible for optimization and automation.

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Intelligent Automation opens up unexplored perspectives. Yet, the positive impact of automation is not new : avoiding tedious manual tasks and improving the accuracy of the data being handled. On the other hand, we were faced with a glass ceiling : 80% of company data is unstructured. This is why the OCR and NLP are inevitable levers to overcome this constraint.

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