[Webinar] Organizational Performance Beyond Automation

The world of customer relations is changing rapidly. The way your customers interact with your organization and use your products has changed. To improve your experience and achieve customer satisfaction, the performance of your employees through their engagement and the performance of your processes are key!

NICE and Novelis invite you to discover how your employees and your processes are key to optimizing your operational efficiency and your customer experience.

During this webinar "Organizational Performance, Beyond Automation", NICE and Novelis expert panel will explain: 

• How current macro dynamics impact contact centers in terms of customer expectations, work, and management
• Why your people and processes are key to optimizing your Customer Experience
• How the power of AI and Analytics can help you win on all fronts: operational efficiency, employee engagement, customer satisfaction
  

This panel has planned to dissect live an ultra-concrete practical case, from the audit to the implementation on the automation of a call center process in the automotive sector!