{"id":3748,"date":"2022-02-09T18:11:54","date_gmt":"2022-02-09T18:11:54","guid":{"rendered":"https:\/\/staging.novelis.io\/?post_type=business-cases&#038;p=3748"},"modified":"2023-12-15T10:35:22","modified_gmt":"2023-12-15T10:35:22","slug":"mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite","status":"publish","type":"business-cases","link":"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/","title":{"rendered":"Mise en place d\u2019une strat\u00e9gie digitale pour gagner en comp\u00e9titivit\u00e9"},"content":{"rendered":"","protected":false},"featured_media":2689,"template":"","categories":[107],"custom_tag":[79,94],"class_list":["post-3748","business-cases","type-business-cases","status-publish","has-post-thumbnail","hentry","category-cas-client","custom_tag-smartautomation","custom_tag-smartroby-fr"],"acf":{"secteurs_dactivite":["Conseil, consultation et externalisation B2B (fr)"],"types_de_projet":["Solution - SmartRoby"],"summary":"Pour rester comp\u00e9titif dans un contexte toujours tendu et offshoris\u00e9, ce sp\u00e9cialiste fran\u00e7ais de l\u2019accueil t\u00e9l\u00e9phonique souhaite apporter une touche technologique suppl\u00e9mentaire pour offrir un service de plus grande qualit\u00e9, plus ponctuel et plus efficace pour ses clients. ","challenges_&_results_colomns":true,"challenges":"<p><span data-contrast=\"auto\">Fruit de la fusion entre deux centres de contacts, Contaxium <\/span><span data-contrast=\"none\">est aujourd\u2019hui un sp\u00e9cialiste de l\u2019accueil externalis\u00e9, op\u00e9rationnels 24\/7 pour\u202f: la gestion des interventions, l\u2019accueil t\u00e9l\u00e9phonique, la pharmacovigilance, la gestion d\u2019agendas, help desk.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Dans un monde o\u00f9 l\u2019externalisation des centres de contact client est devenue la pierre angulaire de la relation client, la ma\u00eetrise des technologies est devenue un avantage concurrentiel cl\u00e9. Contaxium, qui propose un service et un savoir-faire made in France de qualit\u00e9, a ainsi lanc\u00e9 un programme de digitalisation de son activit\u00e9 afin de cr\u00e9er de la valeur et r\u00e9pondre au mieux aux attentes de ses clients et employ\u00e9s.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><strong>Les objectifs du centre d\u2019appel \u00e9taient multiples\u202f:\u202f\u00a0<\/strong><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Am\u00e9liorer l\u2019exp\u00e9rience de travail des collaborateurs<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:405,&quot;335559731&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">S\u2019assurer de la s\u00e9curit\u00e9 et de la coh\u00e9rence de son syst\u00e8me d\u2019information<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:405,&quot;335559731&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Optimiser la qualit\u00e9 et le temps de traitement des op\u00e9rations par recours aux technologies<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:405,&quot;335559731&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">am\u00e9liorer les capacit\u00e9s d&rsquo;analyses et de reporting<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:405,&quot;335559731&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Eliminer les t\u00e2ches sans valeur ajout\u00e9e qui impliquent des ressaisies entre les diff\u00e9rents syst\u00e8mes par l\u2019automatisation et la fiabilisation du processus (Smart Automation) <\/span><span data-contrast=\"auto\">En plus d\u2019\u00eatre particuli\u00e8rement chronophage, cette t\u00e2che est \u00e9galement source d\u2019erreurs de saisie.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:405,&quot;335559731&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n","realisations":"<p><span data-contrast=\"none\">C&rsquo;est dans ce contexte que Novelis a accompagn\u00e9 Contaxium dans sa d\u00e9marche de digitalisation et d\u2019automatisation de processus m\u00e9tier, avec la d\u00e9finition d&rsquo;une roadmap ambitieuse. Apr\u00e8s une premi\u00e8re phase d&rsquo;analyse et d&rsquo;\u00e9tablissement d&rsquo;une roadmap prioris\u00e9e, un premier projet d&rsquo;automatisation a \u00e9t\u00e9 lanc\u00e9 avec Blue Prism. <\/span><span data-contrast=\"none\">3 missions prioritaires ont ainsi d\u00e9marr\u00e9 en parall\u00e8le : automatisation d&rsquo;un premier processus m\u00e9tier (saisie CRM) avec Blue Prism via la plateforme Smart Roby, optimisation des op\u00e9rations de pr\u00e9vision\/planification et audit du Syst\u00e8me d&rsquo;Information.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Dans le cadre de notre premi\u00e8re mission d\u2019automatisation des processus via la RPA, nous avons d\u00e9clin\u00e9 notre roadmap en 4 phases d\u2019automatisation avec l\u2019appui de notre solution SmartRoby et Blue Prism\u202f:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><strong>Phase 1\u202f: Etude et documentation\u00a0\u00a0<\/strong><\/p>\n<ul>\n<li data-leveltext=\"\uf0d8\" data-font=\"Wingdings\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Le processus est d\u00e9crit int\u00e9gralement\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0d8\" data-font=\"Wingdings\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Le document de sp\u00e9cification est valid\u00e9 avec le client<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><strong>Phase 2\u202f: D\u00e9veloppements et param\u00e9trages\u00a0\u00a0<\/strong><\/p>\n<ul>\n<li data-leveltext=\"\uf0d8\" data-font=\"Wingdings\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Les param\u00e9trages sont effectu\u00e9s<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0d8\" data-font=\"Wingdings\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Une version de recette du robot est livr\u00e9e<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><strong>Phase 3\u202f: Phase de recette\u00a0\u00a0<\/strong><\/p>\n<ul>\n<li data-leveltext=\"\uf0d8\" data-font=\"Wingdings\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Permet de r\u00e9aliser les derniers ajustements et de valider que le processus automatis\u00e9 est pr\u00eat \u00e0 passer en production.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><strong>Phase 4\u202f:\u00a0\u00a0<\/strong><\/p>\n<ul>\n<li data-leveltext=\"\uf0d8\" data-font=\"Wingdings\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Le processus est mis en production\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0d8\" data-font=\"Wingdings\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Une derni\u00e8re phase de surveillance est lanc\u00e9e pendant 15 jours<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Dans le cadre de notre deuxi\u00e8me mission prioritaire, nous avons pu restituer 20 pages d\u2019\u00e9tat des lieux et 20 pages de roadmap prioris\u00e9e \u00e0 Contaxium avec une cartographie pr\u00e9cise du syst\u00e8me d\u2019information nous permettant de d\u00e9finir des besoins en pr\u00e9visions et planification.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">C\u2019est l\u2019accroissement et la complexit\u00e9 de la fr\u00e9quence et de l\u2019\u00e9chelle des services propos\u00e9s \u00e0 ses clients qui a amen\u00e9 Contaxium \u00e0 nous solliciter dans le cadre de notre troisi\u00e8me mission\u202f: faire un audit sur la s\u00e9curit\u00e9 et la coh\u00e9rence de son syst\u00e8me d\u2019informations. Cela s\u2019est traduit par\u202f:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Un audit de la coh\u00e9rence SI<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Un audit des processus m\u00e9tiers et IT<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Une revue de code\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Une revue des proc\u00e9dures s\u00e9curit\u00e9<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Des tests d\u2019intrusions\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n","results":{"result":"<p><span data-contrast=\"auto\">Suite \u00e0 notre accompagnement autour de la strat\u00e9gie de digitalisation de notre client, voici les r\u00e9sultats observ\u00e9s\u202f:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"8\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Fiabilisation du processus de ressaisies<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"8\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Am\u00e9lioration du confort de travail des collaborateurs<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"8\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">110 ressaisies\/jour automatis\u00e9es<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"8\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Navigation et ressaisies sur 20 \u00e9crans\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"8\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">ROI : 2 ETP<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"8\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Restitution de 20 pages d\u2019\u00e9tat des lieux et 20 pages de roadmap prioris\u00e9e<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"8\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Cartographie pr\u00e9cise du syst\u00e8me d\u2019information<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n","2nd_column":"<ul>\n<li><span data-contrast=\"auto\">15 processus \u00e9tudi\u00e9s sur 4 branches m\u00e9tiers (production, comptabilit\u00e9, RH, informatique)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Revue et priorisation de la roadmap IT<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">D\u00e9tection de failles importants de s\u00e9curit\u00e9 corrig\u00e9es de suite<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Proposition d\u2019am\u00e9liorations sur les proc\u00e9dures de s\u00e9curit\u00e9 en cours et recommandations pour la mise en place de proc\u00e9dures manquantes<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n"},"added_value":{"title":"La valeur ajout\u00e9e de Novelis ","image_section":{"title":"Your Automation Governance Platform : SmartRoby ","description":"<p data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1.5,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Novelis<\/span><span data-usefontface=\"true\" data-contrast=\"none\">\u00a0a d\u00e9velopp\u00e9\u00a0<\/span><a href=\"https:\/\/smartroby.com\/\"><span data-usefontface=\"true\" data-contrast=\"none\">SmartRoby<\/span><\/a><span data-usefontface=\"true\" data-contrast=\"none\">, une solution innovante pour simplifier et am\u00e9liorer\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">le parcours d&rsquo;automatisation de toutes les parties prenantes de la RPA.\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">SmartRoby<\/span><span data-usefontface=\"true\" data-contrast=\"none\">\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">facilite l&rsquo;\u00e9valuation de l&rsquo;impact et la gestion de l&rsquo;ex\u00e9cution des processus en\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">rationalisant l&rsquo;op\u00e9ration de RPA.<\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1.5,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\">\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1.5,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Gr\u00e2ce \u00e0 l&rsquo;intelligence artificielle et \u00e0 des interfaces conviviales,\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">SmartRoby<\/span><span data-usefontface=\"true\" data-contrast=\"none\">\u00a0optimise\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">la gestion, la planification et l&rsquo;ex\u00e9cution des processus automatis\u00e9s. Cette solution\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">permet de d\u00e9charger les aspects techniques de l&rsquo;administration RPA, tout en\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">donnant la main au m\u00e9tier et en maintenant l&rsquo;IT impliqu\u00e9 dans la gouvernance\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">technique. En somme,\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">SmartRoby<\/span><span data-usefontface=\"true\" data-contrast=\"none\">\u00a0permet une automatisation fluide, efficace et\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">transparente pour toutes les parties prenantes de la RPA.<\/span><\/p>\n","image":{"ID":9629,"id":9629,"title":"Idea 2 (4)","filename":"Idea-2-4.png","filesize":1114363,"url":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4.png","link":"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/idea-2-4\/","alt":"","author":"5","description":"","caption":"","name":"idea-2-4","status":"inherit","uploaded_to":3748,"date":"2023-12-15 10:35:10","modified":"2023-12-15 10:35:10","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/novelis.io\/wp-includes\/images\/media\/default.png","width":2500,"height":2000,"sizes":{"thumbnail":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-250x200.png","thumbnail-width":250,"thumbnail-height":200,"medium":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-600x480.png","medium-width":600,"medium-height":480,"medium_large":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-768x614.png","medium_large-width":640,"medium_large-height":512,"large":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-1920x1536.png","large-width":640,"large-height":512,"1536x1536":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-1536x1229.png","1536x1536-width":1536,"1536x1536-height":1229,"2048x2048":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-2048x1638.png","2048x2048-width":2048,"2048x2048-height":1638,"1400x1400":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-1400x1120.png","1400x1400-width":1400,"1400x1400-height":1120,"preload_img":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-30x24.png","preload_img-width":30,"preload_img-height":24}}}},"result":"<p><span data-contrast=\"auto\">Following our support around the digitalization strategy of our client, here are the results observed:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"13\" data-aria-level=\"1\"><span data-contrast=\"auto\">Reliability of the data entry process <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"14\" data-aria-level=\"1\"><span data-contrast=\"auto\">Improvement of the working comfort of the employees \u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"15\" data-aria-level=\"1\"><span data-contrast=\"auto\">110 re-entries\/day automated <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"16\" data-aria-level=\"1\"><span data-contrast=\"auto\">Navigation and re-entries on 20 screens\u00a0 <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"17\" data-aria-level=\"1\"><span data-contrast=\"auto\">ROI: 2 FTE \u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"18\" data-aria-level=\"1\"><span data-contrast=\"auto\">20 pages of assessment and 20 pages of prioritized roadmap <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"19\" data-aria-level=\"1\"><span data-contrast=\"auto\">Precise mapping of the information system <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"20\" data-aria-level=\"1\"><span data-contrast=\"auto\">15 processes studied in 4 business areas (production, accounting, HR, IT) \u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"21\" data-aria-level=\"1\"><span data-contrast=\"auto\">Review and prioritization of the IT roadmap \u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"22\" data-aria-level=\"1\"><span data-contrast=\"auto\">Detection of important security flaws that were immediately corrected <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"23\" data-aria-level=\"1\"><span data-contrast=\"auto\">Suggested improvements to current security procedures and recommendations for the implementation of missing procedures <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"24\" data-aria-level=\"1\"><span data-contrast=\"auto\">Implementation of a 2-year cyber security action and prevention plan<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n","client":[3732]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mise en place d\u2019une strat\u00e9gie digitale pour gagner en comp\u00e9titivit\u00e9 - Novelis innovation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mise en place d\u2019une strat\u00e9gie digitale pour gagner en comp\u00e9titivit\u00e9 - Novelis innovation\" \/>\n<meta property=\"og:url\" content=\"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/\" \/>\n<meta property=\"og:site_name\" content=\"Novelis innovation\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/novelis.io\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-15T10:35:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/2-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@novelis_io\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/\",\"url\":\"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/\",\"name\":\"Mise en place d\u2019une strat\u00e9gie digitale pour gagner en comp\u00e9titivit\u00e9 - Novelis innovation\",\"isPartOf\":{\"@id\":\"https:\/\/novelis.io\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/2-2.png\",\"datePublished\":\"2022-02-09T18:11:54+00:00\",\"dateModified\":\"2023-12-15T10:35:22+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/#primaryimage\",\"url\":\"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/2-2.png\",\"contentUrl\":\"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/2-2.png\",\"width\":1024,\"height\":600,\"caption\":\"contact center\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/novelis.io\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mise en place d\u2019une strat\u00e9gie digitale pour gagner en comp\u00e9titivit\u00e9\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/novelis.io\/fr\/#website\",\"url\":\"https:\/\/novelis.io\/fr\/\",\"name\":\"Novelis innovation\",\"description\":\"Novelis innovation\",\"publisher\":{\"@id\":\"https:\/\/novelis.io\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/novelis.io\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/novelis.io\/fr\/#organization\",\"name\":\"Novelis innovation\",\"url\":\"https:\/\/novelis.io\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/novelis.io\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/novelis.io\/wp-content\/uploads\/2021\/12\/logo-1.png\",\"contentUrl\":\"https:\/\/novelis.io\/wp-content\/uploads\/2021\/12\/logo-1.png\",\"width\":479,\"height\":98,\"caption\":\"Novelis innovation\"},\"image\":{\"@id\":\"https:\/\/novelis.io\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/novelis.io\",\"https:\/\/x.com\/novelis_io\",\"https:\/\/www.linkedin.com\/company\/novelis-consulting\/\",\"https:\/\/www.youtube.com\/channel\/UCJ5eJR22n2GtfKaTWueWRPQ\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Mise en place d\u2019une strat\u00e9gie digitale pour gagner en comp\u00e9titivit\u00e9 - Novelis innovation","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/","og_locale":"fr_FR","og_type":"article","og_title":"Mise en place d\u2019une strat\u00e9gie digitale pour gagner en comp\u00e9titivit\u00e9 - Novelis innovation","og_url":"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/","og_site_name":"Novelis innovation","article_publisher":"https:\/\/www.facebook.com\/novelis.io","article_modified_time":"2023-12-15T10:35:22+00:00","og_image":[{"width":1024,"height":600,"url":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/2-2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@novelis_io","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/","url":"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/","name":"Mise en place d\u2019une strat\u00e9gie digitale pour gagner en comp\u00e9titivit\u00e9 - Novelis innovation","isPartOf":{"@id":"https:\/\/novelis.io\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/#primaryimage"},"image":{"@id":"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/#primaryimage"},"thumbnailUrl":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/2-2.png","datePublished":"2022-02-09T18:11:54+00:00","dateModified":"2023-12-15T10:35:22+00:00","breadcrumb":{"@id":"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/#primaryimage","url":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/2-2.png","contentUrl":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/2-2.png","width":1024,"height":600,"caption":"contact center"},{"@type":"BreadcrumbList","@id":"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/novelis.io\/fr\/"},{"@type":"ListItem","position":2,"name":"Mise en place d\u2019une strat\u00e9gie digitale pour gagner en comp\u00e9titivit\u00e9"}]},{"@type":"WebSite","@id":"https:\/\/novelis.io\/fr\/#website","url":"https:\/\/novelis.io\/fr\/","name":"Novelis innovation","description":"Novelis innovation","publisher":{"@id":"https:\/\/novelis.io\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/novelis.io\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/novelis.io\/fr\/#organization","name":"Novelis innovation","url":"https:\/\/novelis.io\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/novelis.io\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/novelis.io\/wp-content\/uploads\/2021\/12\/logo-1.png","contentUrl":"https:\/\/novelis.io\/wp-content\/uploads\/2021\/12\/logo-1.png","width":479,"height":98,"caption":"Novelis innovation"},"image":{"@id":"https:\/\/novelis.io\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/novelis.io","https:\/\/x.com\/novelis_io","https:\/\/www.linkedin.com\/company\/novelis-consulting\/","https:\/\/www.youtube.com\/channel\/UCJ5eJR22n2GtfKaTWueWRPQ"]}]}},"_links":{"self":[{"href":"https:\/\/novelis.io\/fr\/wp-json\/wp\/v2\/business-cases\/3748"}],"collection":[{"href":"https:\/\/novelis.io\/fr\/wp-json\/wp\/v2\/business-cases"}],"about":[{"href":"https:\/\/novelis.io\/fr\/wp-json\/wp\/v2\/types\/business-cases"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/novelis.io\/fr\/wp-json\/wp\/v2\/media\/2689"}],"wp:attachment":[{"href":"https:\/\/novelis.io\/fr\/wp-json\/wp\/v2\/media?parent=3748"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/novelis.io\/fr\/wp-json\/wp\/v2\/categories?post=3748"},{"taxonomy":"custom_tag","embeddable":true,"href":"https:\/\/novelis.io\/fr\/wp-json\/wp\/v2\/custom_tag?post=3748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}