{"id":3752,"date":"2022-02-09T17:54:28","date_gmt":"2022-02-09T17:54:28","guid":{"rendered":"https:\/\/staging.novelis.io\/?post_type=business-cases&#038;p=3752"},"modified":"2023-09-04T15:17:28","modified_gmt":"2023-09-04T15:17:28","slug":"combiner-locr-la-rpa-et-lia-pour-resoudre-un-processus-complexe","status":"publish","type":"business-cases","link":"https:\/\/novelis.io\/fr\/business-cases\/combiner-locr-la-rpa-et-lia-pour-resoudre-un-processus-complexe\/","title":{"rendered":"Combiner l&rsquo;IDP, la RPA et l&rsquo;IA pour r\u00e9soudre un processus complexe"},"content":{"rendered":"","protected":false},"featured_media":2663,"template":"","categories":[107],"custom_tag":[242,87,345,166,90],"class_list":["post-3752","business-cases","type-business-cases","status-publish","has-post-thumbnail","hentry","category-cas-client","custom_tag-agile","custom_tag-ia","custom_tag-idp-fr","custom_tag-ocr-fr","custom_tag-rpa-fr"],"acf":{"secteurs_dactivite":["Gestion des cr\u00e9dits (fr)"],"types_de_projet":["Smart Automation, RPA"],"summary":"C\u2019est pour s\u2019affranchir des t\u00e2ches r\u00e9p\u00e9titives que la soci\u00e9t\u00e9 a d\u00e9cid\u00e9 d\u2019automatiser le processus de recevabilit\u00e9 Banque de France g\u00e9r\u00e9 pour le compte de l\u2019un de ses partenaires dans l\u2019assurance. ","challenges_&_results_colomns":true,"challenges":"<p><span data-contrast=\"auto\">iQera, leader fran\u00e7ais en gestion de cr\u00e9ances, est le fruit du regroupement des plusieurs soci\u00e9t\u00e9 dont DSOgroup, qui accompagne les entreprises dans la valorisation de leur capital client.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Le plus gros challenge de la soci\u00e9t\u00e9 \u00e9tait de mettre fin aux t\u00e2ches chronophages, r\u00e9p\u00e9titives de saisies manuelles et peu valorisantes pour les employ\u00e9s du p\u00f4le surendettement.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Pour cela, iQera a entam\u00e9 une d\u00e9marche d\u2019automatisation et a sollicit\u00e9 Novelis pour l\u2019accompagner.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Apr\u00e8s une premi\u00e8re \u00e9tude confirmant le potentiel d\u2019automatisation, le groupe a souhait\u00e9 optimiser un processus pilote \u00e0 l\u2019aide de la RPA : le p\u00e9rim\u00e8tre choisi, concerne l\u2019automatisation du processus de recevabilit\u00e9 Banque de France g\u00e9r\u00e9 pour le compte de l\u2019un de ses partenaires dans l\u2019assurance.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">En effet, ce leader dans la gestion des cr\u00e9ances faisait face \u00e0 un certain nombre de difficult\u00e9s dans la gestion manuelle du processus d\u2019admissibilit\u00e9 \u00e0 la Banque de France qui ne lui permettait pas de r\u00e9pondre rapidement \u00e0 son partenaire assureur :<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Processus manuel r\u00e9p\u00e9titif et co\u00fbteux (\u00e9quivalent \u00e0 3,5 ETP)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Erreurs de saisie des donn\u00e9es qui retardent le processus et peuvent invalider une r\u00e9clamation<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Traitement de 7000 documents par an, \u00e0 raison de 45 minutes par document<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Retards dans la r\u00e9ponse aux dossiers qui affectent l&rsquo;exp\u00e9rience client et la relation avec le partenaire assureur<\/span><\/li>\n<li>Long processus : l&rsquo;agent doit saisir une partie des donn\u00e9es, attend une confirmation pour continuer tout en respectant certaines r\u00e8gles de gestion<\/li>\n<\/ul>\n","realisations":"<p><span data-contrast=\"none\">Pour r\u00e9pondre \u00e0 ce challenge, voici comment nous avons automatis\u00e9 ledit processus :<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Les documents au format papier sont re\u00e7us de la part de la Banque de France<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Les documents papier sont ensuite scann\u00e9s et l\u2019outil OCR de notre partenaire ABBYY (FineReader) extrait les donn\u00e9es brutes<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Les donn\u00e9es extraites par l\u2019outil sont analys\u00e9es et structur\u00e9es gr\u00e2ce \u00e0 l\u2019outil de notre partenaire NICE et aux algorithmes NLP de notre Laboratoire de recherche interne Novelis<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Les donn\u00e9es structur\u00e9es \u2013 une cinquantaine \u2013 sont ensuite int\u00e9gr\u00e9es au syst\u00e8me d\u2019information selon un arbre de d\u00e9cision M\u00e9tier<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>Par ailleurs, nous avons :<\/p>\n<ul>\n<li>Fourni une solution OCR pour le traitement des courriers papier re\u00e7us de partenaires, comme la Banque de France<\/li>\n<li>Automatis\u00e9 un processus manuel r\u00e9p\u00e9titif : lire les courriers puis les saisir dans un syst\u00e8me externe d&rsquo;iQera (web debt app) en 2 \u00e9tapes\/temps<\/li>\n<\/ul>\n","results":{"result":"<p><span data-contrast=\"auto\">Gr\u00e2ce aux technologies de RPA, NLP et IDP mises en place, nous avons pu \u00e9liminer \u00e0 100% les erreurs de saisie humaine. Le volume de traitement manuel des t\u00e2ches de saisie correspondait \u00e0 7000 documents par an, au rythme de 45 minutes par document !<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Avec l\u2019automatisation du processus et le traitement en temps r\u00e9el des informations, iQera a observ\u00e9 :<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Un raccourcissement significatif du Time to Market au sein de son organisation<\/span><\/li>\n<li>R\u00e9duction des t\u00e2ches r\u00e9p\u00e9titives et chronophages afin de se consacrer \u00e0 des t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e et g\u00e9n\u00e9ratrices de business<\/li>\n<li>Identification de cibles pour l&rsquo;optimisation des activit\u00e9s des agents, notamment dans le domaine du contact client<\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","2nd_column":"<p><span data-contrast=\"auto\">L\u2019\u00e9quivalent de 3,5 ETP de taches manuelles ont \u00e9t\u00e9 automatis\u00e9es, du temps \u00e0 consacrer \u00e0 des t\u00e2ches \u00e0 plus forte valeur ajout\u00e9e et g\u00e9n\u00e9ratrice de business pour iQuera.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n"},"added_value":{"title":"La valeur ajout\u00e9e de Novelis ","image_section":{"title":"Notre expertise en Smart Automation ","description":"<p><span data-contrast=\"none\">Au travers de nos expertises en IA, en NLP et IDP, nous sommes capables d\u2019accompagner nos clients pour d\u00e9livrer des projets d\u2019automatisation efficaces : la Smart Automation. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Il s\u2019agit alors de prendre en compte une vision g\u00e9n\u00e9rale de la technologie et ses apports afin de d\u00e9livrer une solution pertinente pour g\u00e9rer \u00e0 la fois les donn\u00e9es structur\u00e9es et non structur\u00e9es et ce toujours avec le souci d\u2019\u00eatre align\u00e9 avec la roadmap IT et d\u2019impacter la performance \u00e9conomique (ROI).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">A nos robots logiciels, nous ajoutons \u00e9galement une expertise particuli\u00e8re dans la dimension \u00ab process mining \u00bb afin de permettre l\u2019identification rapide des processus et t\u00e2ches \u00e0 automatiser en priorit\u00e9. Nos Business Analysts compl\u00e8tent ce dispositif dans la capacit\u00e9 \u00e0 proposer une vision haute du potentiel de la technologie, les investissements \u00e0 mener, les architectures \u00e0 d\u00e9ployer et bien entendu le ROI attendu.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n","image":{"ID":3040,"id":3040,"title":"Novelis' added value","filename":"images-55.png","filesize":665126,"url":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/images-55.png","link":"https:\/\/novelis.io\/fr\/business-cases\/automating-to-meet-new-technological-challenges-and-become-a-driving-force-in-the-agricultural-transition\/images-55-2\/","alt":"Novelis' added value      ","author":"5","description":"","caption":"","name":"images-55-2","status":"inherit","uploaded_to":2801,"date":"2022-02-14 08:35:46","modified":"2023-12-20 15:27:26","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/novelis.io\/wp-includes\/images\/media\/default.png","width":1200,"height":628,"sizes":{"thumbnail":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/images-55-250x131.png","thumbnail-width":250,"thumbnail-height":131,"medium":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/images-55-600x314.png","medium-width":600,"medium-height":314,"medium_large":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/images-55-768x402.png","medium_large-width":640,"medium_large-height":335,"large":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/images-55.png","large-width":640,"large-height":335,"1536x1536":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/images-55.png","1536x1536-width":1200,"1536x1536-height":628,"2048x2048":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/images-55.png","2048x2048-width":1200,"2048x2048-height":628,"1400x1400":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/images-55.png","1400x1400-width":1200,"1400x1400-height":628,"preload_img":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/images-55-30x16.png","preload_img-width":30,"preload_img-height":16}}}},"result":"<p><span data-contrast=\"auto\">Thanks to the RPA, NLP and OCR technologies implemented, we were able to eliminate 100% of human input errors. The volume of manual processing of data entry tasks corresponded to 7000 documents per year, at a rate of 45 minutes per document!<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">With the automation of the process and the real-time processing of information, iQera has seen a significant reduction in the Time to Market within its organization.\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The equivalent of 3.5 FTEs of manual tasks have been automated, freeing up time to devote to higher value-added tasks that generate business for iQera.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n","client":[3736]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - 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