{"id":6311,"date":"2022-10-12T13:47:21","date_gmt":"2022-10-12T13:47:21","guid":{"rendered":"https:\/\/novelis.io\/?post_type=business-cases&#038;p=6311"},"modified":"2023-12-15T10:35:58","modified_gmt":"2023-12-15T10:35:58","slug":"ameliorer-lefficacite-operationnelle-en-automatisant-les-processus-de-gestion","status":"publish","type":"business-cases","link":"https:\/\/novelis.io\/fr\/business-cases\/ameliorer-lefficacite-operationnelle-en-automatisant-les-processus-de-gestion\/","title":{"rendered":"Am\u00e9liorer l&rsquo;efficacit\u00e9 op\u00e9rationnelle en automatisant les processus de gestion"},"content":{"rendered":"","protected":false},"featured_media":6031,"template":"","categories":[107],"custom_tag":[287,79],"class_list":["post-6311","business-cases","type-business-cases","status-publish","has-post-thumbnail","hentry","category-cas-client","custom_tag-assurance","custom_tag-smartautomation"],"acf":{"secteurs_dactivite":["Assurance (fr)"],"types_de_projet":["Smart Automation, RPA"],"summary":"Automatisation des op\u00e9rations de gestion afin de g\u00e9rer la relation entre les compagnies d\u2019assurances et les particuliers. ","challenges_&_results_colomns":false,"challenges":"<p>Lussier est un cabinet de courtage en assurance au Canada. Fort de son exp\u00e9rience depuis 1915, Lussier a b\u00e2ti un vaste r\u00e9seau des plus grands assureurs du Qu\u00e9bec. Leurs courtiers \u00e9valuent plus de 70 fournisseurs dans des march\u00e9s sp\u00e9cialis\u00e9s et se familiarisent avec les activit\u00e9s de leurs clients afin de proposer les strat\u00e9gies les plus appropri\u00e9es pour minimiser les pertes et maximiser les investissements.<\/p>\n<p>L&rsquo;objectif derri\u00e8re cette approche d&rsquo;automatisation est de fournir aux \u00e9quipes op\u00e9rationnelles des solutions num\u00e9riques innovantes qui leur permettent d&rsquo;\u00eatre plus efficaces et de passer moins de temps sur des t\u00e2ches \u00e0 faible valeur ajout\u00e9e. Cela permettra dans le m\u00eame temps, d&rsquo;am\u00e9liorer les services offerts aux clients.<\/p>\n","realisations":"<p>Le projet a d\u00e9marr\u00e9 d\u00e9but 2022 et nous pouvons d\u00e9j\u00e0 voir le potentiel d&rsquo;automatisation qu&rsquo;il rec\u00e8le.<\/p>\n<p>Notre client a \u00e9t\u00e9 visionnaire en croyant en le potentiel de l\u2019automatisation avant m\u00eame de l\u2019exp\u00e9rimenter. Les possibilit\u00e9s qui lui ont \u00e9t\u00e9 d\u00e9montr\u00e9es lui ont permis de se conforter dans son id\u00e9e et l&rsquo;ont d\u00e9cid\u00e9 \u00e0 faire de ce chantier une priorit\u00e9 strat\u00e9gique.<\/p>\n<p>C&rsquo;est pourquoi nous avons entrepris une revue des processus de l&rsquo;organisation afin d&rsquo;am\u00e9liorer son efficacit\u00e9 op\u00e9rationnelle. Les \u00e9quipes de gestions sont focalis\u00e9es sur des t\u00e2ches \u00e0 faible valeur ajout\u00e9e sur un volume important impliquant des retards sur les d\u00e9lais de traitement des renouvellements.<\/p>\n<p>L&rsquo;automatisation par robot \u00e9tait pour nous la meilleure solution pour r\u00e9soudre ce probl\u00e8me. Nous avons donc mis en place l&rsquo;automatisation intelligente des op\u00e9rations de gestion afin de g\u00e9rer la relation entre les compagnies d\u2019assurances et les particuliers via notre solution SmartRoby.<\/p>\n<p>Les processus automatis\u00e9s concernent la gestion du recouvrement des primes, le traitement des renouvellements de contrats et le processus de tarification et de souscription.<\/p>\n","results":{"result":"<p>Depuis le lancement du projet nous avons pu observer tr\u00e8s rapidement un certain nombre de r\u00e9sultats :<\/p>\n<p><strong>3 travailleurs num\u00e9riques et 4 processus en production<\/strong><\/p>\n<ul>\n<li>Automatisation de la gestion des honoraires<\/li>\n<li>Automatisation du traitement des cr\u00e9dits\/d\u00e9bits<\/li>\n<li>Gestion des renouvellements<\/li>\n<li>Cr\u00e9ation des renouvellements<\/li>\n<\/ul>\n","2nd_column":"<p><strong>Am\u00e9lioration des d\u00e9lais de traitement des renouvellements<\/strong><\/p>\n<p><strong>Retour sur investissement en moins de 3 mois !<\/strong><\/p>\n"},"added_value":{"title":"La valeur ajout\u00e9e de Novelis","image_section":{"title":"Your Automation Governance Platform : SmartRoby","description":"<p data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1.5,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Novelis<\/span><span data-usefontface=\"true\" data-contrast=\"none\">\u00a0a d\u00e9velopp\u00e9\u00a0<\/span><strong><a href=\"https:\/\/smartroby.com\/\">SmartRoby<\/a><\/strong><span data-usefontface=\"true\" data-contrast=\"none\">, une solution innovante pour simplifier et am\u00e9liorer\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">le parcours d\u2019automatisation de toutes les parties prenantes de la RPA.\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">SmartRoby<\/span><span data-usefontface=\"true\" data-contrast=\"none\">\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">facilite l\u2019\u00e9valuation de l\u2019impact et la gestion de l\u2019ex\u00e9cution des processus en\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">rationalisant l\u2019op\u00e9ration de RPA.<\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1.5,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Gr\u00e2ce \u00e0 l\u2019intelligence artificielle et \u00e0 des interfaces conviviales,\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">SmartRoby<\/span><span data-usefontface=\"true\" data-contrast=\"none\">\u00a0optimise\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">la gestion, la planification et l\u2019ex\u00e9cution des processus automatis\u00e9s. Cette solution\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">permet de d\u00e9charger les aspects techniques de l\u2019administration RPA, tout en\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">donnant la main au m\u00e9tier et en maintenant l\u2019IT impliqu\u00e9 dans la gouvernance\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">technique. En somme,\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">SmartRoby<\/span><span data-usefontface=\"true\" data-contrast=\"none\">\u00a0permet une automatisation fluide, efficace et\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">transparente pour toutes les parties prenantes de la RPA.<\/span><\/p>\n","image":{"ID":9629,"id":9629,"title":"Idea 2 (4)","filename":"Idea-2-4.png","filesize":1114363,"url":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4.png","link":"https:\/\/novelis.io\/fr\/business-cases\/mise-en-place-dune-strategie-digitale-pour-gagner-en-competitivite\/idea-2-4\/","alt":"","author":"5","description":"","caption":"","name":"idea-2-4","status":"inherit","uploaded_to":3748,"date":"2023-12-15 10:35:10","modified":"2023-12-15 10:35:10","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/novelis.io\/wp-includes\/images\/media\/default.png","width":2500,"height":2000,"sizes":{"thumbnail":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-250x200.png","thumbnail-width":250,"thumbnail-height":200,"medium":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-600x480.png","medium-width":600,"medium-height":480,"medium_large":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-768x614.png","medium_large-width":640,"medium_large-height":512,"large":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-1920x1536.png","large-width":640,"large-height":512,"1536x1536":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-1536x1229.png","1536x1536-width":1536,"1536x1536-height":1229,"2048x2048":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-2048x1638.png","2048x2048-width":2048,"2048x2048-height":1638,"1400x1400":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-1400x1120.png","1400x1400-width":1400,"1400x1400-height":1120,"preload_img":"https:\/\/novelis.io\/wp-content\/uploads\/2022\/02\/Idea-2-4-30x24.png","preload_img-width":30,"preload_img-height":24}}}},"client":[5963]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - 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