{"id":5132,"date":"2022-03-21T18:32:46","date_gmt":"2022-03-21T18:32:46","guid":{"rendered":"https:\/\/novelis.io\/?post_type=events&#038;p=5132"},"modified":"2022-04-13T11:43:45","modified_gmt":"2022-04-13T11:43:45","slug":"strategie-clients-le-salon-de-reference-de-la-relation-clients","status":"publish","type":"events","link":"https:\/\/novelis.io\/fr\/events\/strategie-clients-le-salon-de-reference-de-la-relation-clients\/","title":{"rendered":"Strat\u00e9gie Clients : le salon de r\u00e9f\u00e9rence de la relation clients"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Les <strong>29, 30 &amp; 31 mars <\/strong>prochains, venez hybrider votre relation client et r\u00e9imaginez le champs des possibles de l&rsquo;automatisation intelligente avec Novelis.<br>Cet \u00e9v\u00e9nement de r\u00e9f\u00e9rence sur la relation client permettra aux professionnels d&rsquo;aller plus loin dans leurs r\u00e9flexions et de d\u00e9couvrir de mani\u00e8re concr\u00e8te l&rsquo;apport que l&rsquo;automatisation, l&rsquo;IA et la RPA peuvent avoir sur un grand nombre d&rsquo;entreprises.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Novelis sera pr\u00e9sent pour pr\u00e9senter son expertise en mati\u00e8re de relation client. <\/p>\n\n\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"une-veritable-bulle-d-innovation-regroupant-150-entreprises-exposantes-15-000-professionnels-50-partenaires-medias-autour-de-350-conferences-et-ateliers\"><strong>285 exposants &#8211; 16000 visiteurs &#8211; 200 conf\u00e9rences &amp; ateliers solutions propos\u00e9s par des experts<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le salon <a href=\"https:\/\/www.strategieclients.com\/\" target=\"_blank\" rel=\"noopener\">Strat\u00e9gie Clients<\/a> c&rsquo;est 3 jours intenses pour optimiser sa relation client\u00e8le. La crise du Covid-19 a durement impact\u00e9 tous les secteurs d&rsquo;activit\u00e9 et la relation client n&rsquo;y a pas \u00e9chapp\u00e9e, elle s&rsquo;est totalement transform\u00e9e : plus hybride, digitale et agile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le service client a beaucoup \u00e9volu\u00e9 ces derni\u00e8re ann\u00e9e. A distance, la relation est bien souvent r\u00e9gie par des algorithmes et des voicebots et le besoin de plus de relation humaine se fait ressentir. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le client souhaite d\u00e9sormais pouvoir b\u00e9n\u00e9ficier de l&rsquo;efficacit\u00e9 et de la grande disponibilit\u00e9 des machines et en m\u00eame temps de la sensibilit\u00e9 et de l&rsquo;appr\u00e9ciation plus fine de leurs demandes par l&rsquo;humain. En clair, le client d&rsquo;aujourd&rsquo;hui veut une relation hybride pour tirer le meilleur parti des deux mondes. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La strat\u00e9gie client des entreprises se doit d&rsquo;\u00e9voluer au m\u00eame rythme que les attentes de leur client\u00e8le et nous pensons que l&rsquo;Intelligence Artificielle et l&rsquo;automatisation des processus par robot est la solution. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce salon est alors le moment id\u00e9al pour tout ceux souhaitant d\u00e9couvrir ces nouveaux moyens d&rsquo;hybrider la relation client\u00e8le, am\u00e9liorer les usages, enrichir sa strat\u00e9gie, \u00e9changer avec ses pairs et trouver des solutions innovantes. <\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"l-intelligence-artificielle-au-coeur-des-enjeux-de-l-evenement\"><strong>Novelis expert de la relation client<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En tant que Pure Player de l\u2019efficacit\u00e9 op\u00e9rationnelle des processus m\u00e9tier, nous utilisons l\u2019automatisation comme un levier pour booster la productivit\u00e9 des centres d\u2019appel et am\u00e9liorer l\u2019exp\u00e9rience client.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous accompagnons nos clients dans leurs projets d&rsquo;automatisation intelligente des processus m\u00e9tier gr\u00e2ce \u00e0 Smart Automation. Nous permettons ainsi aux entreprises de transformer l&rsquo;exp\u00e9rience de leurs clients et de leurs employ\u00e9s.&nbsp;<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pour aller plus loin : d\u00e9couvrez notre Business Case \u00ab\u00a0<a href=\"https:\/\/novelis.io\/fr\/business-cases\/lautomatisation-au-service-de-lexperience-client\/\">L&rsquo;automatisation au service de l&rsquo;exp\u00e9rience client<\/a>\u00ab\u00a0<\/strong><\/p>\n","protected":false},"featured_media":5137,"template":"","categories":[26],"custom_tag":[77,270,87,88,90,79],"class_list":["post-5132","events","type-events","status-publish","has-post-thumbnail","hentry","category-evenement","custom_tag-automatisation","custom_tag-client","custom_tag-ia","custom_tag-intelligenceartificielle","custom_tag-rpa-fr","custom_tag-smartautomation"],"acf":{"externel_link":"","subtitle":"","summary":"Les 29, 30 & 31 mars prochains, venez hybrider votre relation client et r\u00e9imaginez le champs des possibles de l'automatisation intelligente avec Novelis. \r\nCet \u00e9v\u00e9nement de r\u00e9f\u00e9rence sur la relation client permettra aux professionnels d'aller plus loin dans leurs r\u00e9flexions et de d\u00e9couvrir de mani\u00e8re concr\u00e8te l'apport que l'automatisation, l'IA et la RPA peuvent avoir sur un grand nombre d'entreprises.  ","dates":{"start":"03\/29\/2022 - 0:00","end":"03\/31\/2022 - 0:00","fuseaux_horaires":"Europe\/Paris"},"online":false,"address":{"name":"Paris","link":"https:\/\/goo.gl\/maps\/qyJSoHXYjoQDRQ8g8"},"logo":5133,"replay":"","speakers":{"name":[{"ID":3728,"post_author":"4","post_date":"2022-01-31 13:00:11","post_date_gmt":"2022-01-31 13:00:11","post_content":"","post_title":"Olivier Chosson","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"olivier-chosson","to_ping":"","pinged":"","post_modified":"2024-10-01 09:16:11","post_modified_gmt":"2024-10-01 09:16:11","post_content_filtered":"","post_parent":0,"guid":"https:\/\/staging.novelis.io\/?post_type=collaborators&#038;p=3728","menu_order":40,"post_type":"collaborators","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":5140,"post_author":"4","post_date":"2022-03-22 15:47:43","post_date_gmt":"2022-03-22 15:47:43","post_content":"","post_title":"Julien Daiguemorte","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"julien-daiguemorte","to_ping":"","pinged":"","post_modified":"2022-03-22 15:47:43","post_modified_gmt":"2022-03-22 15:47:43","post_content_filtered":"","post_parent":0,"guid":"https:\/\/novelis.io\/?post_type=collaborators&#038;p=5140","menu_order":19,"post_type":"collaborators","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":5148,"post_author":"4","post_date":"2022-03-22 15:52:02","post_date_gmt":"2022-03-22 15:52:02","post_content":"","post_title":"Orhan Orge","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"orhan-orge","to_ping":"","pinged":"","post_modified":"2022-03-22 15:52:02","post_modified_gmt":"2022-03-22 15:52:02","post_content_filtered":"","post_parent":0,"guid":"https:\/\/novelis.io\/?post_type=collaborators&#038;p=5148","menu_order":17,"post_type":"collaborators","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":5147,"post_author":"4","post_date":"2022-03-22 15:50:24","post_date_gmt":"2022-03-22 15:50:24","post_content":"","post_title":"Yasmine Kerab","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"yasmine-kerab","to_ping":"","pinged":"","post_modified":"2022-03-22 15:50:59","post_modified_gmt":"2022-03-22 15:50:59","post_content_filtered":"","post_parent":0,"guid":"https:\/\/novelis.io\/?post_type=collaborators&#038;p=5147","menu_order":18,"post_type":"collaborators","post_mime_type":"","comment_count":"0","filter":"raw"}],"descriptions":""},"show_inscription_form":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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