Process intelligence involves utilizing advanced analytics to gain a deeper understanding of business processes and workflows. The process includes the collection, analysis, and interpretation of data from various applications across different functions. The goal is to learn how processes are carried out, pinpoint bottlenecks, identify inefficiencies, and highlight areas for improvement and operational excellence. Organizations leverage these insights to re-engineer processes and identify opportunities for automation.
In the words of Marvin Johnson, Vice President of Service Excellence at Johnson & Johnson, as stated in the PEX Report 2024, “Process intelligence allows our team to identify opportunities of improvement in real-time, across functions and geographies.” Acting as the “brains of the organization” process intelligence provides a comprehensive view of technology, processes, and organizational behavior.
Find out more in our sponsored latest industry report with PEX Network, the world’s leading community of business transformation and operational excellence professionals:
- How companies like Maersk, EDP Renewables, and Conseil d’État (one of our client) are utilizing process intelligence to optimize efficiency.
- Strategies for driving the adoption of process intelligence and achieving transformative change.
- Techniques for transforming process intelligence into predictive and prescriptive analysis.
Seize this chance to access to the valuable insights that organizations use for the restructuring of processes and the identification of automation opportunities, by downloading our report Process Intelligence for Operational Excellence | 2024 Industry Report: How to optimize complex, end-to-end business process with process intelligence.