Interactions 2022 – Dive into the heart of the Customer Experience

On October 11th 2022, Novelis will be a partner of the NICE Interactions conference dedicated to the Transformation of the Customer and Employee Experience.

This event organized by our partner NICE allows you to enter the new era of experiences to discover how to master the new challenges of customer relations in order to deliver extraordinary customer and employee experiences and differentiate yourself from your competitors.

On the program of the event:

The event will take place at the Pavillion d'Armenonville and will start at 12pm with many highlights:

• A cocktail reception to connect and discover the latest CX innovations
• A plenary session with analysts and key players in the industry
• Thematic workshops. We are delighted to host a workshop on the theme of "Organizational Performance: Beyond Automation": Operational efficiency, employee engagement, customer satisfaction… Discover the benefits of intelligent process automation placed at the service of the customer and employee experience.
• A prize-giving ceremony and a convivial moment

Discover CX best practices

The event will be led by key players in the profession, analysts, experts and customers who will share their best practices and feedback on trends and innovations that are transforming the customer relationship sector: hyper-personalization, omnichannel, digitalization of the customer journey, data, AI…

Join us and participate in Interactions Paris 2022 to discover how to reinvent your customer and employee experiences.