Tag: rpa

[Webinar] RPA: a solution to the challenges of the insurance industry

Online conference (session in French) organized on Thursday, May 19 at 11am

RPA (Robotic Process Automation) and Smart Automation are now an integrated part of the digital transformation process of insurance companies.

Gartner estimates that by 2022, 90% of large enterprises will deploy RPA projects in their organizations to improve operational efficiency. There is no doubt that this year and in the years to come, process automation will continue to be a priority within companies.

Insurance players face new issues and challenges every day in order to improve their insurer-policyholder relationship: insurance customers want to be able to benefit from fast customer experiences; IT systems are sometimes too complex or lack agility; not to mention the strong regulatory constraints of the sector which impose a high level of compliance on insurers (audit, data quality and security).

RPA is an answer to these challenges. It has become an essential solution and a key performance lever for these insurance organizations that have a wide range of processes with high automation potential, such as :

  • Using a digital worker to process claims allows for faster processing (agents are no longer required to manually enter data or make bank transfers)
  • The continuous and automatic update of the member’s space facilitates the search for information (on a benefit, a guarantee, a procedure to be carried out) and allows the regularization of the insured’s accounting situations
  • The automation of the claims notification process with the collection of customer information reduces the workload of call centers
  • Automating compliance checks minimizes the risk of errors and regulatory violations associated with manual checks

On the agenda for this webinar:

  • All about RPA and Smart Automation
  • Discovering use cases from the insurance industry
  • Key success factors of an automation program
  • SmartRoby, our solution in SaaS mode to increase the efficiency of your employees by integrating all the cognitive capacities of digital workers

Georges Abou Haidar, Project Manager and Product Owner of SmartRoby at Novelis will guide you through the webinar.

Practical information:

  • Date and time: Thursday, May 19, 2022 at 11 a.m.
  • Online Conference: Microsoft Teams

Stratégie Clients: the reference exhibition for customer relations

On March 29, 30 & 31, come and hybridize your customer relationship and reimagine the field of possibilities of intelligent automation with Novelis.
This reference event on customer relationship will allow professionals to go further in their reflections and to discover in a concrete way the contribution that automation, AI and RPA can have on a large number of companies.

Novelis will be present to showcase its expertise in customer relationship management.

285 exhibitors – 16,000 visitors – 200 conferences and solution workshops offered by experts

The Stratégie Clients exhibition is 3 intense days to optimize your customer relationship. The crisis of the Covid-19 has severely impacted all sectors of activity and the customer relationship has not been spared, it has been totally transformed: more hybrid, digital and agile.

Customer service has evolved a lot in the last few years. At a distance, the relationship is often governed by algorithms and voicebots and the need for more human relationship is felt.

The customer now wants to benefit from the efficiency and high availability of machines and at the same time from the sensitivity and finer appreciation of their requests by humans. Clearly, today’s customer wants a hybrid relationship to make the most of both worlds.

The customer strategy of companies must evolve at the same pace as the expectations of their customers and we believe that Artificial Intelligence and the automation of processes by robots is the solution.

This exhibition is the ideal moment for all those who wish to discover these new ways to hybridize customer relations, improve their uses, enrich their strategy, exchange with their peers and find innovative solutions.

Novelis expert in customer relations

As a Pure Player in business process efficiency, we use automation as a lever to boost call center productivity and improve the customer experience. 

We support our customers in their intelligent business process automation projects with Smart Automation. We enable companies to transform the experience of their customers and employees. 

To learn more: discover our Business Case “Automation at the service of the customer experience“

Breakfast with Document Store – Everything you need to know about RPA

Hybrid event: Meet us at the Document Store showroom located at 29, rue de Lisbonne 75008 Paris or remotely in front of your screen (the link will be sent to you by email).

On Tuesday, March 8, 2022 at 8:30 am, Document Store invites you to a thematic breakfast on RPA / Smart Automation. Robotic process automation has become a key lever for companies looking to increase the operational efficiency of their processes.

Can you imagine being able to entrust your time-consuming and repetitive tasks to a robot while making your mechanical processes more reliable? That’s the promise of RPA.

As a partner of Document Store, we will be on site to share our expertise on the subject.

Amine Bentahir, Novelis Sales Director, and Alexandre Pope, Document Store Sales Director, will guide you through the discovery of RPA technology. Similar to a real “digital worker”, it is offered for the first time in SaaS mode, based on the number of hours of use.  

A word about our partner Document Store

Document store is a technology integrator and solution generator, specializing in everything related to the equipment and functionality of the document chain in companies.

On the program of this hybrid “Tech Breakfast

  • 8:30 am: Welcome of the participants
  • 8:45 am: Introduction to the RPA topic and useful uses cases
  • 9:30 am: Question and answer session

To register, we invite you to click directly on this link and to fill in the form at the bottom of the page.

Sign up

[Webinar] Boost the ROI of your RPA project

Online conference organized on Thursday, January 27 at 11am

Robotic process automation (Smart Automation / RPA*) has become a key lever for companies wishing to increase the operational efficiency of their processes. Indeed, the robotization of tasks is an essential step in the digital transformation of companies. It allows employees to refocus on business-generating tasks and on the customer experience.

Finally, by coupling RPA and AI technologies, companies are entering the era of hyperautomation, of Smart Automation.

However, the investment in RPA is often difficult to justify, especially when the organization has few processes to automate.

Novelis is addressing this issue by introducing SmartRoby, its turnkey Smart Automation as a Service platform.

During this webinar, discover how SmartRoby makes automation accessible to all organizations:

SmartRoby mechanically improves the ROI of your RPA projects by reducing your initial investment
SmartRoby accelerates adoption by giving the business the autonomy to supervise its automated processes

A few words on RPA and Smart Automation


RPA, a form of business process automation, aims at replicating the actions of the human user by a software robot. The robot will interact with the application interface (the company’s existing solutions) while respecting the same business rules and the same security rules in order to process data entry, extraction, manipulation and transformation operations, with the possibility for the robot to communicate with other IS applications.

Smart Automation combines RPA technology with AI technologies, allowing the robot to execute more complex processes based on Machine Learning and NLP.

Practical information :

  • Date and time: Thursday, January 27, 2022 from 11 a.m. to 12 p.m.
  • Online conference: Microsoft Teams

Watch the replay to discover the power of our platform!