Online conference (session in French) organized on Thursday, May 19 at 11am
RPA (Robotic Process Automation) and Smart Automation are now an integrated part of the digital transformation process of insurance companies.
Gartner estimates that by 2022, 90% of large enterprises will deploy RPA projects in their organizations to improve operational efficiency. There is no doubt that this year and in the years to come, process automation will continue to be a priority within companies.
Insurance players face new issues and challenges every day in order to improve their insurer-policyholder relationship: insurance customers want to be able to benefit from fast customer experiences; IT systems are sometimes too complex or lack agility; not to mention the strong regulatory constraints of the sector which impose a high level of compliance on insurers (audit, data quality and security).
RPA is an answer to these challenges. It has become an essential solution and a key performance lever for these insurance organizations that have a wide range of processes with high automation potential, such as :
Using a digital worker to process claims allows for faster processing (agents are no longer required to manually enter data or make bank transfers)
The continuous and automatic update of the member's space facilitates the search for information (on a benefit, a guarantee, a procedure to be carried out) and allows the regularization of the insured's accounting situations
The automation of the claims notification process with the collection of customer information reduces the workload of call centers
Automating compliance checks minimizes the risk of errors and regulatory violations associated with manual checks
On the agenda for this webinar:
All about RPA and Smart Automation
Discovering use cases from the insurance industry
Key success factors of an automation program
SmartRoby, our solution in SaaS mode to increase the efficiency of your employees by integrating all the cognitive capacities of digital workers
Georges Abou Haidar, Project Manager and Product Owner of SmartRoby at Novelis will guide you through the webinar.