[Ebook healthcare & automation] Five Ways to Put Humans At The Heart of Patient Care

Thank you for your interest in intelligent automation and how it can deliver improved patient outcomes and efficiencies in your healthcare organization. 

Through robotic process automation (RPA) and artificial intelligence (AI), intelligent automation can help healthcare organizations like yours, free your clinical and admin staff to focus on what is really important – your patients and the delivery of your services. 

Through intelligent automation, you can:

  • Cut overly manual and time-consuming processes that divert attention away from patient care 
  • Improve efficiencies in your digital back-end operations, such as appointment bookings and reminders 
  • Speed up patient-facing apps and interfaces 
  • Boost staff satisfaction 
  • Manage costs 
  • And most important of all, give valuable time back to your health professionals. 

We partner with one of the world’s leading intelligent automation experts, SS&C Blue Prism, to provide specialist and expert advice in the health sector. 

Five Ways to Put Humans At The Heart of Patient Care eBook sets out

  • Why your health clients need automation
  • How automation can improve efficiencies in their Healthcare Operations and back office functions
  • How RPA and intelligent automation can enhance patient experiences and access to care, leading to better patient outcomes
  • How automation can boost staff morale and manage the cost of care
  • And how, through automation, they can keep healthcare human

Working together, we can  improve your patients’ outcomes through intelligent automation or boost your existing digital workforce. 

Novelis is a Gold Global Partner of SS&C Blue Prism

Paris, March 28, 2024 – Novelis, an international technology player at the forefront of Artificial Intelligence research and specialized in the operational efficiency of business processes, announces its attainment of Gold Partner status by SS&C BluePrism, a leader in Robotic Process Automation (RPA).

The partnership between Novelis and SS&C Blue Prism reflects the common ambition to accelerate the digital transformation of companies, enabling them to achieve unparalleled operational efficiency, increase their competitiveness, and provide growth levers.

“My sincere congratulations to the Novelis team on their achievement of Gold Delivery and Silvery Capability Certification in SS&C Blue Prism’s Engage Partner Program.  Achievement of these certifications shows significant investment in SS&C Blue Prism’s Intelligent Automation portfolio and your ability and process expertise in delivering high quality solutions to our joint customers.  As both a go to market and technology alliance partner, we are proud to align with you in the market showcasing your strengths in Intelligent Automation, Process Intelligence, AI / GenAI and governance via your SmartRoby solution.  We are looking forward to our continued partnership in driving the highest quality business outcomes for enterprise businesses.” Linda Dotts – Chief Partner Strategy Officer at SS&C Blue Prism.

About the “Gold Certified Delivery Partner” Status

The Gold status reflects Novelis’s commitment to excellence and innovation across various sectors, ranging from financial services to healthcare and the public sector. Novelis delivers cutting-edge solutions and constantly pushes the boundaries of technology to meet the evolving needs of its clients.

This distinction recognizes Novelis’s expertise in developing and implementing automated solutions that redefine standards of performance and efficiency for its clients. The Gold status awarded by SS&C Blue Prism highlights not only the technical mastery of Novelis but also its commitment to operational excellence.

For Mehdi Nafe, CEO of Novelis, this Gold certification is a recognition of the company’s excellence in its ability to innovate and provide solutions that prepare its clients for the future. “This distinction validates our mission to constantly innovate and provide solutions that not only meet the current needs of our clients but also anticipate them,” he states.

About Novelis

Novelis offers comprehensive solutions that combine its expertise in process mapping with Process Intelligence, Intelligent Automation, and the use of AI and GenAI.

Together, these capabilities allow us to deliver solutions that not only leverage the power of cutting-edge technologies but also rely on a deep understanding of business processes.

Novelis aims to have a lasting impact on innovation and democratize access to technologies for all types of organizations, regardless of their size. Novelis is supported by teams located in 7 agencies (Paris, Lyon, New York, Montreal, Munich, Rabat, Oujda). It now brings together more than 150 collaborators and supports over 50 clients internationally.

Novelis developed a ChatGPT connector for SS&C Blue Prism 

With the rapid advancement of technology, businesses are constantly striving to streamline their processes and minimize the resources and time required for repetitive tasks. Robotic Process Automation (RPA) has emerged as a popular solution to help achieve these goals, and Novelis, a leading system integrator company, has developed a ChatGPT connector that significantly enhances the capabilities of RPA software, particularly SS&C Blue Prism. 

How does the ChatGPT connector enhance SS&C Blue Prism? 

The ChatGPT connector, a cutting-edge technology developed by Novelis, offers SS&C Blue Prism the ability to interact with ChatGPT and leverage its advanced natural language processing capabilities. With this integration, SS&C Blue Prism can automate more complex processes that require language-based interactions, such as customer service or data analysis. By harnessing the power of ChatGPT, SS&C Blue Prism can provide faster and more accurate responses to customer inquiries, leading to increased customer satisfaction and improved business outcomes. This innovative solution allows SS&C Blue Prism to stay ahead of the curve in the rapidly evolving landscape of automation technology. 

Use Cases and Usages 

There are numerous use cases for the ChatGPT connector in SS&C Blue Prism, including: 

  1. Customer Service: With the ChatGPT connector, SS&C Blue Prism can automate customer service interactions by understanding natural language and responding appropriately. This can significantly reduce the workload for customer service agents, freeing them up to focus on more complex inquiries. 
  1. Data Analysis: ChatGPT can analyze unstructured data such as customer feedback, social media posts, or reviews, and provide insights that can be used to improve business processes. SS&C Blue Prism can use the ChatGPT connector to automate the analysis of this data, providing valuable insights in real-time. 
  1. Workflow Automation: Blue Prism can use the ChatGPT connector to automate complex workflows that require language-based interactions, such as document processing or contract management. This can significantly reduce the time and resources required for these processes, improving efficiency and productivity. 

The ChatGPT connector developed by Novelis is a valuable tool for businesses that use SS&C Blue Prism to automate their processes. By giving SS&C Blue Prism access to advanced natural language processing capabilities, businesses can streamline their workflows and improve efficiency. Whether it’s automating customer service interactions, analyzing unstructured data, or streamlining complex workflows, the ChatGPT connector is a powerful tool for businesses seeking to increase automation and reduce workload. 

About SS&C Blue Prism 

SS&C Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. SS&C Blue Prism have users in over 170 countries in more than 1,800 businesses, including Fortune 500 and public sector organizations, that are creating value with new ways of working, unlocking efficiencies, and returning millions of hours of work back into their businesses. Their intelligent digital workforce is smart, secure, scalable and accessible to all; freeing up humans to re-imagine work.   

About ChatGPT  

ChatGPT is a language model developed by OpenAI. The goal is to provide quality assistance by answering questions and generating human-like responses to facilitate communication and information exchange. ChatGPT has been trained on a vast corpus of text data and has the ability to understand and respond to a wide range of topics and subjects. 

Decipher IDP: Moving from automation 1.0 to intelligent automation 

In this article we will talk about the Decipher IDP tool from SS&C Blue Prism. We will first see what an IDP (Intelligent Document Processing) is through various use cases, then we will focus on the Decipher IDP tool itself.   

What is an IDP? 

Intelligent Document Processing is the processing of documents in 3 main steps.   

The first step is to have documents with structured, semi-structured or unstructured data in any format (image in jpeg or png, PDF…) that we can send to our IDP tool.   

In the second step, the tool will do the classification, data extraction, OCRization and ICRization and finally it will proceed to the data validation. OCR (Optical Character Recognition) and ICR (Intelligent Character Recognition) correspond to the processing of computer-printed texts or texts written by a human.  

Finally, the third step consists of visualizing the data extracted by the IDP tool and then exporting this data to our RPA system, which will then process this data according to our needs (for example, if we wish to structure data in relation to an Excel document or to insert information into a database). 

To better understand what an IDP tool is, let’s discover together some essential features.   

  • Preparation of imported documents 

This is the modification of the document to ensure that its format allows the correct extraction and classification of the data. This involves realigning the documents, removing noise that may prevent the extraction of text or other modifications such as adjusting the text, size… 

  • Document classification (receiving documents and classifying documents into special categories such as invoices or purchase orders) and data extraction 

Here the role of the IDP tool will be to separate the documents according to their categories. OCR and ICR will be necessary functionalities to extract data and NLP (Natural Languages Processing) will be used to process unstructured documents and to “understand” the meaning of these documents in order to facilitate the processing for the RPA system.   

  • Data verification and validation 

This is “human-in-the-loop”, allowing a human to intervene in the process and modify the data extraction so that it is validated. The IDP tool must be able to learn from these modifications made by the human thanks to Machine Learning. Then we have the text validation rules (example of Regex): it is a set of validation rules to be implemented for our text fields extracted from the document.   

  • The last feature is the smooth integration into an automation system 

Indeed, we want an IDP tool to be very easily integrated into our IS without having to develop new APIs for our system, without having to install new machines or new software on our machines. The RPA technology is thus the ideal choice because it is not intrusive on the IS. 

Let’s discover some general use cases to simplify the understanding. 

The first use case concerns structured documents with the processing of a large number of entries, such as a registration form that always has the same format. To facilitate the work of a human being and to avoid the processing of this task, the IDP tool will take care of extracting the data and exporting them. We will then be able to add verification rules if we want to add rules related to age (for example, not to receive registrations if the person is over 25 years old).  

The second case concerns semi-structured documents that do not have the same format, such as invoices or purchase orders. Indeed, even if an invoice will always have the same business objective, depending on the customers and suppliers, it will not have the same format. The IDP tool will still be able to extract and export the same data from the different document formats.  

The last use case concerns the verification of semi-structured and unstructured documents such as contracts or identity documents (driver’s license, ID card). For this type of documents with different formats, we also want to extract the same data.   

Let’s also take a look on the case of a healthcare player 

Laya Healthcare is the second largest healthcare insurer in Ireland and as a result was receiving tens of thousands of healthcare claims each year (many of which were duplicates). The insurer knew that it would take a lot of time for its teams to remove all the duplicate claims and that it was a highly repetitive task that could degrade the employees’ daily lives.  

Decipher IDP emerged as the solution that offered the most advantages to Laya: thanks to OCR, duplicates are quickly identified and new requests are automatically processed. Laya requests are validated on arrival, evaluated and closed by the tool, without any human interaction.  

In this case, the insurer was able to process its backlog of duplicates and pay claims faster without having to hire additional staff. It estimated a savings of more than one minute per claim and was able to save 450 man-hours in one month.  

Fully satisfied, Laya has extended intelligent automation throughout the company: 119 processes are currently running in different areas (claims, business development, customer experience, HR). 

What are the benefits to your business?   

Decipher IDP provides easy access to a fast and accurate document processing system with native integration into the Blue Prism platform. 

  • Improve data accuracy   
  • Reduce manual intervention (over time, the validation engine will learn from the human and require less and less of them)  
  • Process a wide range of structured, semi-structured and unstructured documents such as invoices, passports and driver’s licenses   
  • Work with an intuitive user interface, designed for users and businesses Améliorez la précision des données  

Let’s focus now on the Decipher IDP tool 

Decipher is a tool created by SS&C Blue Prism. Designed for business users, Decipher will allow you to validate and extract data from structured, unstructured and semi-structured documents. Benefit from an intuitive, easy-to-use user interface without complex coding or configuration. Because Decipher IDP integrates directly with Blue Prism, you’re up and running in hours instead of days.  

Decipher has an important role in the Blue Prism ecosystem because it can be easily integrated into Blue Prism systems. It opens new doors to data processing and analysis. Its easy integration means that it does not require a shift from existing ecosystems. Decipher will also play a role in the “Discover” part of Blue Prism’s Technology Alliance Program (TAP), which will help discover new processes to automate through document processing. 

How to use Decipher? Let’s say we have our documents in a local folder on our computer or on a drive and we send them to Blue Prism. Blue Prism will be able to establish the connection with Decipher with the data we provide and then it will prepare the Batch document (take the names of the documents) to send them to Decipher. The tool will then proceed to process the documents with several steps: 

  • Document classification   
  • Data capture   
  • Verification   

Decipher will proceed to send the documents back to Blue Prism with the extracted data. Once the data is received by Blue Prism, further processing will be done depending on the use case (e.g. export to Excel, insertion into a database, import with an online API…) and our needs.   

What is the role of Blue Prism in the automation of Decipher? Blue Prism will allow us to: 

  • Retrieve the data to be processed and prepare it as a batch to be sent to Decipher  
  • Configure the connection with Decipher   
  • Send the Batch by defining its parameters    
  • Wait for the processing and signal the need for manual verification: when we send the Batch, we can set up a process that will allow us to see if we need manual verification and send a notification to the person concerned (email, SMS, call, notification on an application with an API…)   
  • Retrieve the data extracted from the documents with Decipher   
  • And finally process the data as we want and manage the output   

If we take the example of a Blue Prism process, here are the different steps:  

  • Step 1: sending the Batch (to be configured according to the use case)  
  • Step 2: recovery of data following the processing of the Batch   
  • Step 3: manual verification (notify if necessary)  
  • Step 4: data processing    
  • Step 5: data export   

Intelligent Document Processing (IDP) has become a key enabler of automation strategies by relieving teams of tedious and time-consuming tasks through the use of OCR and AI to automatically extract information from complex documents.   s.   

With SS&C Blue Prism’s solution, Decipher IDP, you accelerate the extraction of the data you need and extend the reach of automation.   

To learn more, attend our webinar on December 13, 2022 at 11:30 a.m:  [Paris User Group] Decipher IDP: Moving from automation 1.0 to intelligent automation

Novelis takes part in SS&C Blue Prism User Group event in Greece

Novelis announces its participation in the SS&C Blue Prism quarterly conference in Greece on March 14th. This event marks a significant milestone for Novelis, recently honored with the Gold partner status.

Designed for a broad audience including developers, process engineers, and specialists in RPA and intelligent automation, the conference serves as a hub for collaboration and innovation. Attendees will engage in peer discussions, expand their networks, and tackle the challenges of automation, sharing knowledge and strategies to enhance operational efficiency.

Highlighting SmartRoby: Novelis’ Automation Governance Platform

In a dedicated session, Novelis will showcase SmartRoby, its acclaimed automation governance platform. Ina Krebs, General Manager for DACH & Nordics and Georges Abou Haidar, Product Manager and Solutions Architect from Novelis will share insights on how SmartRoby is helping companies optimize and streamline their IA operations. 

SmartRoby’s design caters to a wide array of users, from SMEs and COEs to management teams, offering:

  • Real-Time Monitoring: Enables stakeholders at all levels to monitor intelligent automation operations in real-time, fostering informed decision-making and enhanced visbility on the automations’ throughput. 
  • Exception Management: Users can efficiently manage and resolve exceptions, ensuring smoother automation processes.
  • Performance Visibility: The platform provides detailed insights into automation and resource performance, supporting process optimization and effectiveness.

SmartRoby’s introduction to organizations aims to enhance understanding and control over their automation landscapes, empowering teams to optimize operations and drive better automation outcomes.

[White paper] How automation can help you overcome customer relationship challenges

Consumer expectations have changed and customer experience has become a major differentiator, especially since its quality is increasingly measurable and comparable. A better quality of service will require a better knowledge of the customer to personalize interactions and ensure a flawless response. Excellence is now expected at every stage of the customer journey and organizations will have to work hard to differentiate themselves and build customer loyalty. Many of them have therefore turned to automation as a lever for efficiency and differentiation to accelerate their customer relationship management processes.

Novelis offers you to discover the benefits in its white paper “How automation can help you overcome customer relationship challenges” divided in three parts:

Feedback from our customer Contaxium: Smart Automation for Agent Efficiency in Call Centers

We will come back to the case of one of our customers, Contaxium, a specialist in outsourced and customized telephone answering services, which decided to automate and digitalize its business processes.

Eric Esnault – CEO of Contaxium will explain how Contaxium has relied on Smart Automation to improve its customer relationship management during an interview shared with Dominique Duquennoy – Director Customer Success Manager of SS&C Blue Prism and Mehdi Nafe – CEO of Novelis.

Tasks with high automation potential in customer relations

Customer relationship automation has become strategic and can be applied to a wide range of processes in customer relationship management. In this white paper, discover examples of tasks with high automation potential in this domain and get inspired to define eligible business cases within your organization.

7 key steps to a successful automation project

Automation is implemented at the enterprise level to better support digital transformation. To offer you all the keys to success in your automation process, we suggest you follow 7 essential steps to successfully complete your project. These seven interconnected factors will enable your automation program to meet the objectives you have set.

Evaluating your processes is essential when you want to start such a process because it will allow you to measure the impact of the profitability of the automation process. To help you in this first step, we offer you a free analysis to qualify the automation potential of your process with one of our business analysts! Following the meeting, you will leave with a macro calculation as well as a detailed analysis to evaluate the risks, optimize the management of your resources and seize the best opportunities.

Do not hesitate to contact us.

Novelis sponsors SS&C Blue Prism Live in Dallas

The Live event organized by our partner SS&C Blue Prism is a captivating and interactive one-day event focusing on the future of intelligent automation. As a player specialized of integrated solutions and services, combining our expertise in process management with intelligent automation and AI innovations, including GenAI, we are honoured to sponsor this event.

Throughout the day, you will have the opportunity to participate in a variety of conferences, presented by industry pioneers, who will give you all the keys to integrating RPA or GenAI, to deploy and optimise concrete automation strategies for your organisation’s processes.

Novelis, expert in intelligent automation and customised GenAI solutions to transform operational efficiency

As a partner dedicated to improving the operational efficiency of businesses while ensuring their future resilience, we offer a wide range of services. These services are not limited to intelligent automation solutions, but also include customised GenAI solutions designed to meet large-scale requirements. With our team of experts, including PhDs and engineers specialising in AI, NLP and GenAI, we can support you from initial concept through to enterprise-wide application deployment.

If you’d like to find out more, please get in touch. Our team of Catherine Stewart – President for the Americas, and Paul Branson – Director of Technical Solutions, were on hand at the SS&C Blue Prism Live event on 27 February 2024!

During the event, Paul Branson was able to speak during a podcast about how Novelis is intervening in its customers’ business processes, which they are trying to reinvent through intelligent automation. Check out the podcast replay of the event!

Novelis sponsors SS&C Blue Prism Live in Toronto

The Live event organized by our partner SS&C Blue Prism is an immersive and interactive one-day event dedicated to the future of intelligent automation. As a player specialized in offering comprehensive solutions and services that seamlessly combine our process expertise with intelligent automation and AI advances such as generative AI, we are proud to be a Regional Sponsor of this event.

Catherine Stewart, our President for the Americas, will be attending, and we invite you to join her at this dynamic event.

Over the course of the day, you’ll have the opportunity to take part in a variety of conferences giving you all the keys to deploying successful automation strategies within your own organizations.

As a committed partner to elevating company’s operational efficiency while ensuring it’s resilience for the future, we provide a wide range of services. These include not just intelligent automation solutions, but also tailor-made GenAI solutions that cater to large-scale needs. With our team of seasoned AI, NLP, and GenAI PhDs and engineers, we guide you from conceptualization to enterprise-grade application deployment.​

Don’t hesitate to contact us if you’d like to find out more, and join us at the SS&C Blue Prism Live event on 06 December 2023!

Blue Prism Live in Toronto

Novelis wins Blue Prism 2022 Best AI & Cloud Innovation Solution Award with SmartRoby

During the Partner Forum 2022 organized by Blue Prism on May 24th, Novelis has been awarded for its Automation as a Service solution SmartRoby, recognized as the best Solution of the Year in the AI & Cloud Innovation – EMEA & Global category by the leading RPA vendor.

In 2021, Novelis already received the Business Solution of the Year award with SmartRoby. This year, for the second time in a row, we received the regional and global award from Blue Prism, recognizing our positive impact on a client’s business through the innovative use of Artificial Intelligence and Intelligent Automation in the Cloud.

We have designed SmartRoby, an Automation as a Service solution, to give human-sized organizations easier access to cutting-edge RPA and Intelligent Automation technologies. Complementary to Blue Prism offers, our solution is available on AWS, DX, OVH and On-Prem, entirely self-service and connected to Blue Prism. It offers a business-oriented interface with a pricing model based on the actual consumption of digital workers, to drive and control all automated processes of an organization. This allows organizations to implement an automation solution in a matter of weeks and at a lower cost.

It also offers other advantages to go further than traditional automation with access to AI and NLP algorithms. But also more autonomy for business teams to manage a set of features autonomously without depending on IT teams. The business is thus able to easily follow the impact of automation within the organization thanks to quantified reports, time saved and ROI. Putting the focus on the business side and being able to measure the impact makes it much easier to go further.

A year ago, when we released our SmartRoby solution, we already wanted to make automation accessible to all organizations regardless of their size. We still believe that as a digital player it is our duty to give all companies access to solutions like SmartRoby, which digitally transform the way organizations operate.

Winning the Partner Excellence Awards 2022 in the “AI & Cloud Innovation” category is a true recognition of SmartRoby’s innovative character and rewards the investments made on this platform. This award also highlights the strong partnership we have with Blue Prism, a leader in robotic process automation (RPA). The synergies are huge, we are talking about a major global digital player with whom we are building bridges between BPM and automation.

“From day one, we understood the power of the solutions offered by Blue Prism.SmartRoby completes this offer with an out-of-the-box solution regardless of the type or size of the organization: our goal is to democratize access to an amazing technology like Blue Prism. In a few words, SmartRoby is the platform that gives access to automation easily and quickly.” says Mehdi Nafe, CEO & Co-Founder of Novelis.

[White paper] Succeed in your automation project in 7 winning steps

Automation is implemented at the corporate level to better support digital transformation. Discover in this white paper, co-authored with our partner Blue Prism, how to succeed in your automation project in just 7 steps.

What are the key steps to automation?

  1. Define a vision and a strategy from the beginning
  2. Adapt your organizational structure
  3. Identify and select potential processes that can be automated
  4. Adopt an industrial approach
  5. Control the continuity of virtual agent activities
  6. Recruit and train a team of experts
  7. Design a scalable technical architecture

These seven interconnected factors allow the automation program to meet the objectives you have set. However, it must evolve as your business does, meet new needs and, as such, be regularly re-evaluated.

You don’t have to recreate the entire program, but make sure that its parameters are always in line with your business reality.

Download our white paper co-authored with automation leader Blue Prism.