Customer Order Automation: A Successful Project to Transform Processes 

[Use Cases RPA] Explore Our Sector-Specific Resources

In a constantly evolving world, where operational efficiency is the key to competitiveness, intelligent automation is the essential solution for businesses across various sectors. At Novelis, we understand the importance of this technology, which is why we offer a comprehensive set of resources dedicated to its use in multiple fields.

Tasks with Automation Potential by Sector

Finance, Insurance/Mutual, Customer Relationship, Retail: These four major sectors constitute the backbone of numerous companies worldwide. That’s why we have focused our efforts on providing resources specifically tailored to their unique needs.

We offer a series of downloadable contents that highlight automation opportunities within these sectors. These resources include concrete examples of tasks with high automation opportunities, thus enabling companies to fully grasp the RPA‘s potential in optimizing their processes.

Explore automation potential tasks in Finance

Explore automation potential tasks in Insurance/Mutual

Explore automation potential tasks in Customer Relationship

Explore automation potential tasks in Retail

Discover our sector-specific resources today and start optimizing your operations to enhance your competitiveness.

Automation of New Client Integration within the Bank’s Core Banking System

Computer Vision

Discover 4 articles about Computer Vision conduct by our Research Lab Team

YOLO: A real-time object detection algorithm for multiple objects in an image in a single pass

YOLO: Simplifying Object Detection

YOLO Algorithm

YOLO (You Only Look Once) is a state-of-the-art real-time object detection technique in computer vision. It uses a neural network for fast object detection. YOLO divides an image into bounding boxes to capture objects of different sizes. Then, it predicts each box’s object class (is it a dog? a cat? a plant?). How? By learning a class probability map to determine the object class associated with those boxes.

Think of YOLO this way: it works by capturing essential image features, refining them, and pinpointing potential object locations. It learns patterns to identify objects in input images through training on labeled examples. During the prediction process, it analyzes an image just once, quickly detects objects, and removes duplicates along the way.

The latest iteration of YOLO is the v8, by Ultralytics, but the v5 still holds its ground.

Why is this essential? It’s like teaching a computer to instantly spot things! YOLO excels in speed and accuracy, perfect for tasks like robotics or self-driving cars.

OCR and IDP: A technology that converts printed text into machine-readable text

The Magic of Optical Character Recognition

OCR technologies

Have you ever wondered how Intelligent Document Processing (IDP) works? It involves, among other things, converting scanned or handwritten text into editable and searchable text. This process is made possible thanks to Optical Character Recognition (OCR) technologies. In our ongoing series on computer vision tasks (check out our previous post on YOLO), we’ll closely examine OCR and how it works.

When converting an image into text, OCR goes through several steps. First is the pre-processing phase, where the image is cleaned and enhanced to make the text more readable. Next, we move on to the actual character recognition process. Earlier OCR methods identified individual characters or words and compared them to known patterns to extract information. However, most modern OCR methods use neural networks trained to automatically recognize complete lines of text instead of individual characters. The last phase is post-processing, primarily to do error correction. Object Detection methods, like YOLO, can also be used to recognize relevant fields and text regions in documents.

Tesseract is the leading commercial-grade OCR software due to its high customizability and support for numerous languages. Other algorithms, such as the “OCR-free” DONUT, are gaining popularity.

Why is this essential? OCR technologies enable businesses to accelerate their workflows and individuals to access information effortlessly. It drives innovation and revolutionizes healthcare, finance, education, and legal services.

DINOv2: A vision Transformer model that produces universal features suitable for image-level visual tasks

DINOv2: The Next Revolution in Computer Vision?

The field of computer vision is constantly evolving. In our previous posts, we have discussed various methods used in computer vision. However, these approaches often require a large amount of labeled images to achieve good results. Meta Research’s DINOv2 (short for “self-DIstillation with NO labels”) is an innovative computer vision model that utilizes self-supervised learning to remove the need for image labeling.

Simply put, DINOv2 operates without manually labeling each image, a typically time-consuming process. While the model architecture itself is interesting (it follows the masked modeling method that’s very popular in NLP), the data curation process makes DINOv2 such an exciting piece of technology. It first uses embeddings to compare images from a small curated dataset with images from a larger uncurated dataset, then removing similar images from the uncurated dataset to avoid redundancy. Then, it uses cosine similarity to identify and select images similar to those in the curated dataset to label and augment the curated one.

The latest version of DINOv2 was introduced by Meta Research in April 2023. It can be used in various visual applications, both for image and video, including depth estimation, semantic segmentation, and instance retrieval.

Why is this essential? With DINOv2, you can save time by avoiding the tedious and time-consuming task of manually labeling images. This powerful model makes creating precise and adaptable computer vision pipelines easy. It is particularly useful for specialized industries such as medical or industrial, where obtaining labeled data can be costly and challenging.

Efficient ViT: A high-speed vision model for efficient high-resolution dense prediction vision tasks

Accelerated Attention for High-Resolution Semantic Segmentation

When it comes to real-time computer vision, like with self-driving cars, recognizing objects quickly and accurately is crucial. This is achieved through semantic segmentation, which analyzes high-resolution images of the surroundings. However, this method requires a lot of processing power. To make it work on devices with limited hardware, a group of scientists from MIT have developed a computer vision model that drastically reduces computational complexity.

EfficientViT is a new vision transformer that simplifies building an attention map. To do this, the researchers made two changes. First, they replaced the nonlinear similarity function with a linear one. Second, they changed the order of operations to reduce the number of calculations needed while maintaining functionality. Two elements accomplish this: the first captures local feature interactions, and the second helps detect small and large objects. The simplified Vision Transformer with linear operations generates the segmented image. The output is a segmentation map where each number denotes the class the pixel belongs to, effectively tagging the input image with the correct labels.

This work is primarily done for academic purposes. However the MIT-IBM Watson AI Lab and other organizations have made their work publicly available in 2022 on their GitHub, and updates are continuously being added.

Why is this important? Reducing computational complexity is necessary for real-time image segmentation on small devices like smartphones or onboard systems with limited computing power.

[White Paper] Accelerate the automation of your processes with Process Intelligence!

Regardless of the industry you operate in, developing a process automation strategy can be complex, and measuring ROI can be challenging. It is crucial to choose the right processes to automate and have a solid understanding of them before implementing automation.

Novelis, together with its partners SS&C Blue Prism and ABBYY, offers you the opportunity to explore in this whitepaper an integrated solution that combines process intelligence with automation.

Through detailed analysis of 3 client cases, you will understand the relevance and power of process intelligence technology.

  1. Exploration and optimization of a subscription process in the Savings domain.
  2. How the implementation of the solution helps mitigate regulatory risk in the Finance industry.
  3. Step-by-step demonstration (also available in video) on a real order to cash process (retail/manufacturing).
process intelligence


Do you need to optimize your automation and want to learn more about process intelligence? Schedule an appointment.

ACM – Impact of robotic process automation in supply chain: A model for task selection

Robotic process automation (RPA) is one of the most emerging technology areas of the last decade. As the name implies, RPA is an approach to automate repetitive tasks in business operations. Many solutions are avail-able on the market by multiple vendors. Through the implementation of those Robotic process automation solutions, companies can achieve higher performance levels and lead a differentiating competitive edge. One of the first fields which have benefited from Robotic process automation is Supply Chain. This paper presents a solution for the task selection problem issue of RPA applied to the Supply Chain. A case study is also presented to demonstrate the effectiveness of the designed solution.

SmartRoby: The future of process automation

A turnkey solution to make automation accessible to all organizations

Paris, April 13, 2021 – Novelis, a global consulting and technology company, announces the launch of SmartRoby, its Robot-as-a-Service platform designed to democratize access to business process automation solutions.

Because of the health crisis, organisations have accelerated their digitalisation and their deployment into the cloud. However, companies and public services in France are still slow at integrating business process automation and document digitization technologies. Too often, this is due to a lack of technological expertise, but sometimes this is also for costs reasons.

As a result, there is an existing need to provide companies with a simple and accessible solution for benefiting the functionality of document automation and digitization software robots. The ultimate goal is to improve productivity, customer experience and satisfaction of the employed.

“Digital players have a responsibility to ensure that technological innovations are accessible to all organizations, regardless of their size. This accessibility is measured both in terms of costs and implementation complexity. Since the beginning, Novelis has included this issue in its strategy and has developed platforms designed to democratize access to Smart Automation solutions and to improve business productivity. SmartRoby is the perfect representation of this”, explains Mehdi NAFE, CEO and co-founder of Novelis.

SmartRoby, a turnkey solution

By combining its various skills in IS architectures, RPA (Robotic Process Automation), OCR (Optical Character Recognition) and Artificial Intelligence, Novelis has designed SmartRoby, a platform which enables automation in a RaaS (robot as a service) mode with a simple invoicing system based on the actual consumption of the robots.

Concretely, SmartRoby provides a turnkey automation service in a matter of weeks. The solution is hosted in the Cloud, freeing organizations from infrastructure constraints and requiring no additional licences. Once the process has been set up in SmartRoby, the organization can easily manage it from a personalized portal, which offers various functionalities such as: process evaluation, ROI management dashboard, exception management, process management, alert management, analytics, user administration, etc.

“The business process automation and optimization approach is a real company project. It makes the information flow within an organization more reliable and fluid. This is a decisive asset, particularly in times of pandemic. We also see beneficial effects for operational teams, who are relieved of tedious and repetitive tasks. These tasks are often spread throughout the organisation and rarely focused on one single employee.” adds Mehdi NAFE.

From now on, companies of all sizes can access the services offered by SmartRoby by visiting smartroby.com.

ACM – Impact of robotic process automation in supply chain: A model for task selection

Robotic process automation (RPA) is one of the most emerging technology areas of the last decade. As the name implies, RPA is an approach to automate repetitive tasks in business operations. Many solutions are avail-able on the market by multiple vendors. Through the implementation of those Robotic process automation solutions, companies can achieve higher performance levels and lead a differentiating competitive edge. One of the first fields which have benefited from Robotic process automation is Supply Chain. This paper presents a solution for the task selection problem issue of RPA applied to the Supply Chain. A case study is also presented to demonstrate the effectiveness of the designed solution.

[USE CASES] RPA: tasks with high automation potential in retail

For a year now, the retail sector has evolved a lot to adapt to the new market constraints: increase of online purchases, security in stores, sanitary protocols to implement. Retailers have had to quickly find solutions to remain competitive and one of the factors that have allowed them to differentiate themselves is the speed with which they have changed their strategies thanks to new technologies such as automation.

The benefits of these technologies are involved at many levels in the retail sector and this is why almost 50% of retailers believe that automation is an asset in their strategy (JDN study).

The market related to retail automation, globally, is expected to reach $21 billion by 2026 (Allied Market Research). This growth is facilitated by several variables such as a store’s accessibility to AI, Machine Learning, robotics and prescriptive analytics.

The use of intelligent automation can help stores take care of daily operations. Here are some examples:

  • Automate inventory level tracking and order management
  • Automate sales promotions that require data collection and analysis
  • Automate invoicing, price changes, accounts payable, receivables, etc.
  • Provide real-time reports based on customer preferences and user behavior for a particular product or product features

Discover examples of tasks with high automation potential in Retail by downloading these RPA Use Cases applied to this sector.

[USE CASES] RPA: tasks with high automation potential to manage customer relationships

Since customer relations have become digital, simplicity, immediacy, mobility and personalization are all needs expressed by customers who expect a 100% digital experience. Today’s consumer is ultra-connected and ultra-informed: in one click he can access an unlimited source of information and give his opinion.

Competition is increasingly fierce between customer relationship players who must redouble their efforts to innovate and satisfy their customers’ expectations. To differentiate themselves, some are betting on the quality and management of their customer relations and automation can help. According to a survey conducted by Forrester, 45% of customer service organizations surveyed are already automating repeatable tasks for their agents, allowing them to focus on improving the customer experience and satisfaction. The automation of the customer relationship does not replace the human relationship, but rather promotes a more personalized relationship with customers thanks to a better knowledge of them and their specific needs. 

In order to adapt to the new market constraints and to optimize the company’s development, customer relationship automation has become a necessity. Intelligent automation can be applied to a wide range of processes with high automation potential in customer relations and sales communication: it makes it easier to find prospects, ensure their conversion and build loyalty. 

The automation of the customer relationship does not replace the human relationship, but rather promotes a more personalized relationship with customers thanks to a better knowledge of them and their specific needs. 

Here are some examples:

  • Assistance to the advisor in handling complex customer requests (virtual assistant, augmented advisor)
  • Extend the time coverage of the support service
  • Automated update of the customer account (change of address, phone number…)
  • Automation of the pre-qualification of requests by Voicebot

Discover examples of tasks with high automation potential in customer relationship by downloading these RPA Use Cases applied to this business.