Combining OCR, RPA and AI to solve a complex process

ACM – Impact of robotic process automation in supply chain: A model for task selection

Robotic process automation (RPA) is one of the most emerging technology areas of the last decade. As the name implies, RPA is an approach to automate repetitive tasks in business operations. Many solutions are avail-able on the market by multiple vendors. Through the implementation of those Robotic process automation solutions, companies can achieve higher performance levels and lead a differentiating competitive edge. One of the first fields which have benefited from Robotic process automation is Supply Chain. This paper presents a solution for the task selection problem issue of RPA applied to the Supply Chain. A case study is also presented to demonstrate the effectiveness of the designed solution.

SmartRoby: The future of process automation

A turnkey solution to make automation accessible to all organizations

Paris, April 13, 2021 – Novelis, a global consulting and technology company, announces the launch of SmartRoby, its Robot-as-a-Service platform designed to democratize access to business process automation solutions.

Because of the health crisis, organisations have accelerated their digitalisation and their deployment into the cloud. However, companies and public services in France are still slow at integrating business process automation and document digitization technologies. Too often, this is due to a lack of technological expertise, but sometimes this is also for costs reasons.

As a result, there is an existing need to provide companies with a simple and accessible solution for benefiting the functionality of document automation and digitization software robots. The ultimate goal is to improve productivity, customer experience and satisfaction of the employed.

“Digital players have a responsibility to ensure that technological innovations are accessible to all organizations, regardless of their size. This accessibility is measured both in terms of costs and implementation complexity. Since the beginning, Novelis has included this issue in its strategy and has developed platforms designed to democratize access to Smart Automation solutions and to improve business productivity. SmartRoby is the perfect representation of this”, explains Mehdi NAFE, CEO and co-founder of Novelis.

SmartRoby, a turnkey solution

By combining its various skills in IS architectures, RPA (Robotic Process Automation), OCR (Optical Character Recognition) and Artificial Intelligence, Novelis has designed SmartRoby, a platform which enables automation in a RaaS (robot as a service) modus with a simple invoicing system based on the actual consumption of the robots.

Concretely, SmartRoby provides a turnkey automation service in a matter of weeks. The solution is hosted in the Cloud, freeing organizations from infrastructure constraints and requiring no additional licences. Once the process has been set up in SmartRoby, the organization can easily manage it from a personalized portal, which offers various functionalities such as: process evaluation, ROI management dashboard, exception management, process management, alert management, analytics, user administration, etc.

“The business process automation and optimization approach is a real company project. It makes the information flow within an organization more reliable and fluid. This is a decisive asset, particularly in times of pandemic. We also see beneficial effects for operational teams, who are relieved of tedious and repetitive tasks. These tasks are often spread throughout the organisation and rarely focused on one single employee.” adds Mehdi NAFE.

From now on, companies of all sizes can access the services offered by SmartRoby by visiting smart-roby.com.

[USE CASES] RPA: tasks with high automation potential in retail

For a year now, the retail sector has evolved a lot to adapt to the new market constraints: increase of online purchases, security in stores, sanitary protocols to implement. Retailers have had to quickly find solutions to remain competitive and one of the factors that have allowed them to differentiate themselves is the speed with which they have changed their strategies thanks to new technologies such as automation.

The benefits of these technologies are involved at many levels in the retail sector and this is why almost 50% of retailers believe that automation is an asset in their strategy (JDN study).

The market related to retail automation, globally, is expected to reach $21 billion by 2026 (Allied Market Research). This growth is facilitated by several variables such as a store’s accessibility to AI, Machine Learning, robotics and prescriptive analytics.

The use of intelligent automation can help stores take care of daily operations. Here are some examples:

  • Automate inventory level tracking and order management
  • Automate sales promotions that require data collection and analysis
  • Automate invoicing, price changes, accounts payable, receivables, etc.
  • Provide real-time reports based on customer preferences and user behavior for a particular product or product features

Discover examples of tasks with high automation potential in Retail by downloading these RPA Use Cases applied to this sector.

[USE CASES] RPA: tasks with high automation potential to manage customer relationships

Since customer relations have become digital, simplicity, immediacy, mobility and personalization are all needs expressed by customers who expect a 100% digital experience. Today’s consumer is ultra-connected and ultra-informed: in one click he can access an unlimited source of information and give his opinion.

Competition is increasingly fierce between customer relationship players who must redouble their efforts to innovate and satisfy their customers’ expectations. To differentiate themselves, some are betting on the quality and management of their customer relations and automation can help. According to a survey conducted by Forrester, 45% of customer service organizations surveyed are already automating repeatable tasks for their agents, allowing them to focus on improving the customer experience and satisfaction. The automation of the customer relationship does not replace the human relationship, but rather promotes a more personalized relationship with customers thanks to a better knowledge of them and their specific needs. 

In order to adapt to the new market constraints and to optimize the company’s development, customer relationship automation has become a necessity. Intelligent automation can be applied to a wide range of processes with high automation potential in customer relations and sales communication: it makes it easier to find prospects, ensure their conversion and build loyalty. 

The automation of the customer relationship does not replace the human relationship, but rather promotes a more personalized relationship with customers thanks to a better knowledge of them and their specific needs. 

Here are some examples:

  • Assistance to the advisor in handling complex customer requests (virtual assistant, augmented advisor)
  • Extend the time coverage of the support service
  • Automated update of the customer account (change of address, phone number…)
  • Automation of the pre-qualification of requests by Voicebot

Discover examples of tasks with high automation potential in customer relationship by downloading these RPA Use Cases applied to this business.

[USE CASES] RPA: Tasks with high automation potential in finance

The digital revolution is changing the face of the financial sector, regardless of the business line: treasury, management control, accounting, finance management, etc. Transforming to innovate is becoming an obligation for these players, who must be ever faster, more reliable and more efficient in the execution of processes. Automation is the answer to these challenges and has become a strategic priority for finance departments in order to increase productivity, reduce costs and accelerate compliance with regulatory requirements.

Easy to implement, a process automation project generally has an ROI of less than 12 months. Sometimes less than 2 months!

Intelligent automation therefore offers both financial and qualitative benefits and can be applied to a wide range of processes with high automation potential.

Here are some examples:

  • Data capture and cleansing supports automated generation of regulatory reports
  • Automating the preparation of data collection review slides for multiple financial systems and reports
  • Automation of approval workflow and payment processing
  • Automate standard expense processing and approval based on predefined rules

Discover examples of tasks with high automation potential in finance by downloading these RPA Use Cases applied to this sector.

[USE CASES] RPA: tasks with high automation potential in insurance and for mutual

Insurance and mutual insurance companies are facing new issues and challenges every day. RPA provides an answer to these challenges, making it a truly essential solution for these insurance and mutual organizations, which have a wide range of processes with high automation potential.

Here are some examples:

  • Automated compliance controls eliminate the risk of errors and violations
  • Automating the underwriting process provides a differentiating customer experience by providing a near real-time response to prospects
  • Process Intelligence allows you to significantly improve internal processes by quickly identifying points and steps for optimization
  • Automating the proposal of new products to customers accelerates Time to Market
  • Automating the monitoring of critical systems for system vulnerabilities helps reduce the impact of cyberattacks

Discover examples of tasks with high automation potential in the insurance and mutual sectors by downloading these RPA Use Cases applied to these sectors.

[Webinar] What Does RPA Have to do with Employee Engagement and Customer Experience?

The Customer Experience world is changing fast. You can feel it in how your customers engage with your organization and use your products. To further improve their experience, you adjust your processes and upgrade what you have to offer.

But the key to it all is your people.

Superb systems, world-beating tech and cutting-edge design are just not enough. If you don’t have highly engaged, empowered employees, then you’re undermining the foundation of your own success.

NICE and Novelis invite you to discover the power of RPA on your Employee Engagement and Customer Experience.

During this webinar “What Does RPA Have to do with Employee Engagement and Customer Experience?”, NICE and Novelis expert panel will explain: 

  • The dynamics of a new era and its impact on your enterprise
  • Why your employees are more important than ever for CX
  • The power of analytics and AI in driving scalability and growth

Blue Prism World – Partner Excellence Awards 2022

Each year, Blue Prism host the Blue Prism Partner Excellence Awards to celebrate their partners who’ve done the most to move Blue Prism ecosystem forward over the past 12 months.

On this occasion, Novelis was named a finalist in the AI & Cloud Innovation Solution of the Year – EMEA region !

AI-Cloud-Innovation-Solution-of-the-Year-EMEA Blue Prism Partner Excellence Forum

At the last Partner Excellence Awards in 2021, Novelis already received the award for the best Blue Prism Business Solution with SmartRoby (read more).

This global award in the AI & Cloud Innovation category is for the partner who has demonstrated the greatest positive impact to a client’s business through the innovative use of artificial intelligence and machine learning. This partner has engaged with their client to leverage the Blue Prism platform and AI skills to deliver truly transformative results in the public cloud.

The Partner Excellence Awards 2022 allows Blue Prism partners to showcase their expertise in delivering intelligent automation capabilities to digitally transform the way organizations operate, compete and innovate.

This year, our judging panel of Blue Prism smart automation experts was once again very impressed with the exceptional quality of the entries, which demonstrate the diversity of talent, innovation and aspirations of our Blue Prism partners!”

Comments the organizing team of the Partner Forum Virtual.

Join us on Tuesday, May 24 to find out live at the Blue Prism Partner Forum Virtual if Novelis will win the coveted AI & Cloud Innovation Solution of the Year award – for the EMEA region.

Speed-meeting RPA with Document Store

Participate in a 100% automation day during our speed-meeting on June 14th organized with our partner Document Store and discover if intelligent automation can be adapted to your projects!

During this day you will be able to identify and qualify processes with high automation potential thanks to SmartRoby’s* process assessment module.

How does it work?

  • Book a 30-minute session with a business analyst
  • Receive a survey to help you identify your processes with automation potential
  • Day D: the business analyst qualifies the processes that you have identified beforehand
  • Leave with your free study on the feasibility of automating your processes!

Process assessment is a critical step before launching an automation project and allows organizations to define an informed strategy for automating their processes. It allows them to clearly identify priorities by assessing the capability and maturity of their processes. In RPA, this step is crucial to determine the extent to which process automation will have an impact and be cost effective.

SmartRoby offers a very advanced functionality to assess the processes in place and the potential areas for improvement. SmartRoby’s Process Assessment module also identifies the strengths and weaknesses of existing processes in order to improve them or avoid bad practices.

Thanks to a detailed survey, SmartRoby allows to evaluate the feasibility of automating a process and especially its potential value in order to prioritize RPA projects and better manage investments. This comprehensive questionnaire takes into account the specific context of each process evaluation (feasibility of the RPA project, time consumption, exceptions, impacted business, IT environment…).

At the end of the survey, SmartRoby’s algorithms calculate the estimated impact, complexity, feasibility, ROI and payback point for the process being evaluated. With these results in hand, organizations are better equipped to make the best decisions and manage their RPA project opportunities.

Our solution offers the possibility to make a preliminary study of the automation project including all significant factors that contribute to the success or failure of the project.

With this informed diagnosis, organizations are able to evaluate their risks, optimize the management of their resources and seize the best opportunities.

*Our SmartRoby solution was awarded Blue Prism’s Best Solution 2022 in the AI & Cloud Innovation category. This award highlights SmartRoby as an innovative and pioneering solution for process automation (read more)

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