[USE CASES] RPA: tasks with high automation potential in insurance and for mutuals

Insurance and mutual insurance companies are facing new issues and challenges every day. RPA provides an answer to these challenges, making it a truly essential solution for these insurance and mutual organizations, which have a wide range of processes with high automation potential.

Here are some examples:

  • Automated compliance controls eliminate the risk of errors and violations
  • Automating the underwriting process provides a differentiating customer experience by providing a near real-time response to prospects
  • Process Intelligence allows you to significantly improve internal processes by quickly identifying points and steps for optimization
  • Automating the proposal of new products to customers accelerates Time to Market
  • Automating the monitoring of critical systems for system vulnerabilities helps reduce the impact of cyberattacks

Discover examples of tasks with high automation potential in the insurance and mutual sectors by downloading these RPA Use Cases applied to these sectors.

Combining OCR, RPA and AI to solve a complex process

ACM – Impact of robotic process automation in supply chain: A model for task selection

Robotic process automation (RPA) is one of the most emerging technology areas of the last decade. As the name implies, RPA is an approach to automate repetitive tasks in business operations. Many solutions are avail-able on the market by multiple vendors. Through the implementation of those Robotic process automation solutions, companies can achieve higher performance levels and lead a differentiating competitive edge. One of the first fields which have benefited from Robotic process automation is Supply Chain. This paper presents a solution for the task selection problem issue of RPA applied to the Supply Chain. A case study is also presented to demonstrate the effectiveness of the designed solution.

SmartRoby: The future of process automation

A turnkey solution to make automation accessible to all organizations

Paris, April 13, 2021 – Novelis, a global consulting and technology company, announces the launch of SmartRoby, its Robot-as-a-Service platform designed to democratize access to business process automation solutions.

Because of the health crisis, organisations have accelerated their digitalisation and their deployment into the cloud. However, companies and public services in France are still slow at integrating business process automation and document digitization technologies. Too often, this is due to a lack of technological expertise, but sometimes this is also for costs reasons.

As a result, there is an existing need to provide companies with a simple and accessible solution for benefiting the functionality of document automation and digitization software robots. The ultimate goal is to improve productivity, customer experience and satisfaction of the employed.

“Digital players have a responsibility to ensure that technological innovations are accessible to all organizations, regardless of their size. This accessibility is measured both in terms of costs and implementation complexity. Since the beginning, Novelis has included this issue in its strategy and has developed platforms designed to democratize access to Smart Automation solutions and to improve business productivity. SmartRoby is the perfect representation of this”, explains Mehdi NAFE, CEO and co-founder of Novelis.

SmartRoby, a turnkey solution

By combining its various skills in IS architectures, RPA (Robotic Process Automation), OCR (Optical Character Recognition) and Artificial Intelligence, Novelis has designed SmartRoby, a platform which enables automation in a RaaS (robot as a service) modus with a simple invoicing system based on the actual consumption of the robots.

Concretely, SmartRoby provides a turnkey automation service in a matter of weeks. The solution is hosted in the Cloud, freeing organizations from infrastructure constraints and requiring no additional licences. Once the process has been set up in SmartRoby, the organization can easily manage it from a personalized portal, which offers various functionalities such as: process evaluation, ROI management dashboard, exception management, process management, alert management, analytics, user administration, etc.

“The business process automation and optimization approach is a real company project. It makes the information flow within an organization more reliable and fluid. This is a decisive asset, particularly in times of pandemic. We also see beneficial effects for operational teams, who are relieved of tedious and repetitive tasks. These tasks are often spread throughout the organisation and rarely focused on one single employee.” adds Mehdi NAFE.

From now on, companies of all sizes can access the services offered by SmartRoby by visiting smart-roby.com.

Speed-meeting RPA with Document Store

Participate in a 100% automation day during our speed-meeting on June 14th organized with our partner Document Store and discover if intelligent automation can be adapted to your projects!

During this day you will be able to identify and qualify processes with high automation potential thanks to SmartRoby’s* process assessment module.

How does it work?

  • Book a 30-minute session with a business analyst
  • Receive a survey to help you identify your processes with automation potential
  • Day D: the business analyst qualifies the processes that you have identified beforehand
  • Leave with your free study on the feasibility of automating your processes!

Process assessment is a critical step before launching an automation project and allows organizations to define an informed strategy for automating their processes. It allows them to clearly identify priorities by assessing the capability and maturity of their processes. In RPA, this step is crucial to determine the extent to which process automation will have an impact and be cost effective.

SmartRoby offers a very advanced functionality to assess the processes in place and the potential areas for improvement. SmartRoby’s Process Assessment module also identifies the strengths and weaknesses of existing processes in order to improve them or avoid bad practices.

Thanks to a detailed survey, SmartRoby allows to evaluate the feasibility of automating a process and especially its potential value in order to prioritize RPA projects and better manage investments. This comprehensive questionnaire takes into account the specific context of each process evaluation (feasibility of the RPA project, time consumption, exceptions, impacted business, IT environment…).

At the end of the survey, SmartRoby’s algorithms calculate the estimated impact, complexity, feasibility, ROI and payback point for the process being evaluated. With these results in hand, organizations are better equipped to make the best decisions and manage their RPA project opportunities.

Our solution offers the possibility to make a preliminary study of the automation project including all significant factors that contribute to the success or failure of the project.

With this informed diagnosis, organizations are able to evaluate their risks, optimize the management of their resources and seize the best opportunities.

*Our SmartRoby solution was awarded Blue Prism’s Best Solution 2022 in the AI & Cloud Innovation category. This award highlights SmartRoby as an innovative and pioneering solution for process automation (read more)

Blue Prism World on Tour Madrid

On May 25, Novelis will travel to Madrid to celebrate the 3rd edition of Blue Prism World.

A true virtual experience and journey around automation, this event organized by our partner Blue Prism, allows everyone to discover the technology and strategies for success through unique customer feedback.

The Blue Prism World on Tour Madrid 2022 will bring together all Blue Prism Iberia teams, as well as clients and strategic partners such as Novelis.

On the agenda of the event

Inspire your creativity with: inspiring presentations, plenary sessions with customers and partners, and showcasing the most innovative automation and AI technologies revolutionizing the digital workforce.

As a business owner, meet with experts and learn how to achieve all your key objectives: employee retention, customer satisfaction and increased efficiency, accuracy and productivity, and ROI.

Blue Prism World: Focus on the business of the future

Transforming the way we work through the collaborative power of people and intelligent automation, using artificial intelligence, new technological advances and human ingenuity to create the companies of the future: that’s the goal of Blue Prism World.

In your company of the future:

  • Your collaborators and digital workers would work together and collaborate seamlessly: a unified workforce
  • Your clients would benefit from a better quality of service thanks to greater employee efficiency
  • The overall productivity of your organization would be much higher allowing you to achieve your strategic business objectives.

All of this is possible now, the future is already here. The technology you need to reimagine your business exists, but you need to learn how to use and implement it.

Blue Prism World – Partner Excellence Awards 2022

Each year, Blue Prism host the Blue Prism Partner Excellence Awards to celebrate their partners who’ve done the most to move Blue Prism ecosystem forward over the past 12 months.

On this occasion, Novelis was named a finalist in the AI & Cloud Innovation Solution of the Year – EMEA region !

AI-Cloud-Innovation-Solution-of-the-Year-EMEA Blue Prism Partner Excellence Forum

At the last Partner Excellence Awards in 2021, Novelis already received the award for the best Blue Prism Business Solution with SmartRoby (read more).

This global award in the AI & Cloud Innovation category is for the partner who has demonstrated the greatest positive impact to a client’s business through the innovative use of artificial intelligence and machine learning. This partner has engaged with their client to leverage the Blue Prism platform and AI skills to deliver truly transformative results in the public cloud.

The Partner Excellence Awards 2022 allows Blue Prism partners to showcase their expertise in delivering intelligent automation capabilities to digitally transform the way organizations operate, compete and innovate.

This year, our judging panel of Blue Prism smart automation experts was once again very impressed with the exceptional quality of the entries, which demonstrate the diversity of talent, innovation and aspirations of our Blue Prism partners!”

Comments the organizing team of the Partner Forum Virtual.

Join us on Tuesday, May 24 to find out live at the Blue Prism Partner Forum Virtual if Novelis will win the coveted AI & Cloud Innovation Solution of the Year award – for the EMEA region.

[Webinar] RPA: a solution to the challenges of the insurance industry

Online conference (session in French) organized on Thursday, May 19 at 11am

RPA (Robotic Process Automation) and Smart Automation are now an integrated part of the digital transformation process of insurance companies.

Gartner estimates that by 2022, 90% of large enterprises will deploy RPA projects in their organizations to improve operational efficiency. There is no doubt that this year and in the years to come, process automation will continue to be a priority within companies.

Insurance players face new issues and challenges every day in order to improve their insurer-policyholder relationship: insurance customers want to be able to benefit from fast customer experiences; IT systems are sometimes too complex or lack agility; not to mention the strong regulatory constraints of the sector which impose a high level of compliance on insurers (audit, data quality and security).

RPA is an answer to these challenges. It has become an essential solution and a key performance lever for these insurance organizations that have a wide range of processes with high automation potential, such as :

  • Using a digital worker to process claims allows for faster processing (agents are no longer required to manually enter data or make bank transfers)
  • The continuous and automatic update of the member’s space facilitates the search for information (on a benefit, a guarantee, a procedure to be carried out) and allows the regularization of the insured’s accounting situations
  • The automation of the claims notification process with the collection of customer information reduces the workload of call centers
  • Automating compliance checks minimizes the risk of errors and regulatory violations associated with manual checks

On the agenda for this webinar:

  • All about RPA and Smart Automation
  • Discovering use cases from the insurance industry
  • Key success factors of an automation program
  • SmartRoby, our solution in SaaS mode to increase the efficiency of your employees by integrating all the cognitive capacities of digital workers

Georges Abou Haidar, Project Manager and Product Owner of SmartRoby at Novelis will guide you through the webinar.

Practical information:

  • Date and time: Thursday, May 19, 2022 at 11 a.m.
  • Online Conference: Microsoft Teams

Moving towards the democratisation of Robotic Process Automation (RPA)

Digitalisation is no longer an option. Since remote working has become the norm, companies need to find new solutions to optimise their business processes and gain efficiency. The pandemic and the acceleration of digitalisation have made Robotic Process Automation (RPA) a key element for organisations. According to a Gartner report, by 2022 90% of large companies will have implemented an RPA project into their operation.

With the democratisation of remote working, it becomes necessary to simplify the daily lives of employees. Today, too many tasks are still repetitive or unstimulating. Who hasn’t wanted to completely automate worthless ‘copy & paste’ from one form to another, when this task has sometimes to be performed more than 10 times a day? By putting together these different tasks and  “processes”, we can create an activity, which makes Robotic Process Automation a relevant solution.

Turnkey Smart Automation

By implementing Smart Automation solutions, companies can not only reduce their costs, but also allow their employees to focus on their core business: value generating tasks.

Heineken is an interesting use case with its “Automation First” strategy. In 2011, starting with the simple observation of the urgency to standardise IT systems of all service centres employing more than 73,000 people, the company focused on the selective automation of its processes at the end of 2015. Heineken decided to couple RPA with other technologies (image recognition, text mining, etc.) to find the right balance for human/machine interactions.

By 2019, Heineken had 150 software robots in production within different areas, implementing Machine Learning and AI algorithms. Without going into detail about the amount of man-hours saved by implementing this ‘Automation First’ strategy, Vincent Vloemans, from Heineken’s Global IT for Finance Business, confirmed a significant impact. “It is quite surprising, but the most significant RPA benefit is the elimination of human error. It increases the accuracy of process data, the accuracy of controls and the compliance of processes”. In concrete terms, a request that used to take 1-2 weeks to process can now be answered within 24 hours. Large CAC 40 companies are already familiar with this Smart Automation strategy. What about mid-sized organisations?

Making automation accessible to all

With a double digit annual growth rate, the Smart Automation market seems to be booming. However, structuring data, digitising documents and optimising business processes through OCR technologies or NLP algorithms can be time-consuming, difficult to implement or too costly for SMEs and SMIs. However, this type of companies has the same growing need to streamline internal processes and automate some tasks.

The role of all digital players is to help make innovations accessible to all organisations regardless of their size. The particular role of RPA players is to imagine new technological and economic models that can help to remove obstacles for implementing Automation in human-sized organisations.

An automation project can involve all departments of an organisation, from finance to human resources and purchasing. For example: within an HR department, the onboarding of new employees can be easily automated. The time needed for completing this task, which involves various cross-functional departments, can be reduced from 80 to 5 minutes.

Moreover, the “Agence de services et de paiement” (service and payment agency) was keen to provide support for industrial SMEs and SMIs wishing to implement RPA projects, by providing investment aid up to €320,000 for transforming towards the future industry.

What future for Smart Automation?

According to Gartner, the RPA (Robotic Process Automation) market is expected to grow by 19.5% in 2021, compared to 2020. And this number should remain in double digits until at least 2024.

In 5 years, we can imagine a large democratisation of access to automation: the most complex processes will be carried out in human-machine interaction. As a result, humans will have more time to focus on high value-added tasks related to creativity and innovation. Freeing activities from superfluous tasks will optimise and improve value creation, reflection, collaboration and exchanges.

Imagine if the machine could call on the user when needed, if it could learn from employees actions to reproduce behaviour rather than precise, preconceived tasks. AI-based approaches would then logically merge with automation and thus erase all the variations that can be found in the execution of the same task. This would usher in a new era, where interactions between information systems would be achieved via automation at scale and where, of course, the notion of the ‘citizen developer’ would become obsolete. In this new era, machines would be able to learn and reproduce uniformely processes carried out in slightly different ways by several business users.

The relationship to work would be completely changed, the traditional working day would be over. The era of “work time” would be over, giving way to that of “work value”. Value and collective intelligence would be free to support the evolving of uses. 

This access’ democratisation to automation will bring about some changes: We can imagine that in just a few days it will be possible to become “RPA Ready”. Everyone will be able to have transparent access to their digital/robotic workforce, from their mobile, in real time and from anywhere.

By Mehdi Nafe, CEO of Novelis and Benoit Cayla, Artificial Intelligence Analyst at Blue Prism.

Podcast #Diveintothefuture: 2026 the year of automation [AUDIO]

Welcome to the future of intelligent automation!

Due to the technological revolution, organizations have had to find alternatives to remain competitive and find new levers for growth. With this podcast #Dive Into the Future: 2026 the Year of Everything Automated, we take you on a journey into a world where intelligent process automation has become the norm. Thanks to advances in AI and smart automation, people and machines are now working together to increase efficiency and productivity.

Listen to 3 experts in AI and automation to discover how far we have come to get to this augmented future (in which we will soon be): Mehdi Nafe – CEO & Cofounder of the consulting and technology firm Novelis; Dominique Duquennoy – Customer Success Director and Benoit Cayla – AI & Automation Evangelist at Blue Prism, leader in Robotic Process Automation.

https://video.blueprism.com/watch/ysqqa8LH8WFfxGkrJW8VPg?

About the participants:

Benoît Cayla, Dominique Duquennoy and Mehdi Nafe

Benoît Cayla is a Pre-Sales Solution Consultant at Blue Prism. Passionate about AI (Machine Learning, NLP and Deep Learning), he combines his skills in this field with automation to help his customers to robotize more efficiently sometimes complex business processes.

With several experiences at LivePerson and Expert System, Dominique Duquennoy joins Blue Prism in 2019 as Customer Success Director where he helps accelerate the industrialization of large organizations and helps them improve their processes.

Mehdi Nafe is the CEO & Co-Founder of Novelis. Trained as an engineer and a project manager, he positions Novelis on innovative projects involving cutting-edge technologies such as Artificial Intelligence, intelligent automation, OCR or RPA (Robotic Process Automation) to address the business challenges of organizations.

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