[USE CASES] RPA: tasks with high automation potential in insurance and for mutuals

Insurance and mutual insurance companies are facing new issues and challenges every day. RPA provides an answer to these challenges, making it a truly essential solution for these insurance and mutual organizations, which have a wide range of processes with high automation potential.

Here are some examples:

  • Automated compliance controls eliminate the risk of errors and violations
  • Automating the underwriting process provides a differentiating customer experience by providing a near real-time response to prospects
  • Process Intelligence allows you to significantly improve internal processes by quickly identifying points and steps for optimization
  • Automating the proposal of new products to customers accelerates Time to Market
  • Automating the monitoring of critical systems for system vulnerabilities helps reduce the impact of cyberattacks

Discover examples of tasks with high automation potential in the insurance and mutual sectors by downloading these RPA Use Cases applied to these sectors.

[Webinar] Organizational Performance Beyond Automation

The world of customer relations is changing rapidly. The way your customers interact with your organization and use your products has changed. To improve your experience and achieve customer satisfaction, the performance of your employees through their engagement and the performance of your processes are key!

NICE and Novelis invite you to discover how your employees and your processes are key to optimizing your operational efficiency and your customer experience.

During this webinar “Organizational Performance, Beyond Automation”, NICE and Novelis expert panel will explain: 

  • How current macro dynamics impact contact centers in terms of customer expectations, work, and management
  • Why your people and processes are key to optimizing your Customer Experience
  • How the power of AI and Analytics can help you win on all fronts: operational efficiency, employee engagement, customer satisfaction

This panel has planned to dissect live an ultra-concrete practical case, from the audit to the implementation on the automation of a call center process in the automotive sector!

Conference at EPITA – Application of AI in software construction

Wednesday, May 11th at 4:30 pm, El Hassane ETTIFOURI, CIO of Novelis, PhD in AI and Software Engineering, expert in automation, will present an online conference (in french) to the students of EPITA Paris, the school of computer engineers.

The conference will focus on the Application of AI in Software Construction.  

Improving the understanding of natural language requirements and enabling the machine to design and develop IT solutions based on natural language descriptions is one of the missions we have set ourselves at Novelis.

On the conference agenda:  

➡️A few words on AI and Software Engineering
➡️The alliance between AI and GL 
➡️Our Deep Transforming approach  
➡️The AIDA Artificial Developer
➡️Demonstration 

About EPITA

Since its creation in 1984, EPITA is the first engineering school specialized in computer science in Paris.

It prepares its passionate students for careers in engineering and digital technology to build the world of tomorrow.

Stratégie Clients: the reference exhibition for customer relations

On March 29, 30 & 31, come and hybridize your customer relationship and reimagine the field of possibilities of intelligent automation with Novelis.
This reference event on customer relationship will allow professionals to go further in their reflections and to discover in a concrete way the contribution that automation, AI and RPA can have on a large number of companies.

Novelis will be present to showcase its expertise in customer relationship management.

285 exhibitors – 16,000 visitors – 200 conferences and solution workshops offered by experts

The Stratégie Clients exhibition is 3 intense days to optimize your customer relationship. The crisis of the Covid-19 has severely impacted all sectors of activity and the customer relationship has not been spared, it has been totally transformed: more hybrid, digital and agile.

Customer service has evolved a lot in the last few years. At a distance, the relationship is often governed by algorithms and voicebots and the need for more human relationship is felt.

The customer now wants to benefit from the efficiency and high availability of machines and at the same time from the sensitivity and finer appreciation of their requests by humans. Clearly, today’s customer wants a hybrid relationship to make the most of both worlds.

The customer strategy of companies must evolve at the same pace as the expectations of their customers and we believe that Artificial Intelligence and the automation of processes by robots is the solution.

This exhibition is the ideal moment for all those who wish to discover these new ways to hybridize customer relations, improve their uses, enrich their strategy, exchange with their peers and find innovative solutions.

Novelis expert in customer relations

As a Pure Player in business process efficiency, we use automation as a lever to boost call center productivity and improve the customer experience. 

We support our customers in their intelligent business process automation projects with Smart Automation. We enable companies to transform the experience of their customers and employees. 

To learn more: discover our Business Case Automation at the service of the customer experience

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