Novelis sponsors SS&C Blue Prism Live in Toronto

The Live event organized by our partner SS&C Blue Prism is an immersive and interactive one-day event dedicated to the future of intelligent automation. As a player specialized in offering comprehensive solutions and services that seamlessly combine our process expertise with intelligent automation and AI advances such as generative AI, we are proud to be a Regional Sponsor of this event.

Catherine Stewart, our President for the Americas, will be attending, and we invite you to join her at this dynamic event.

Over the course of the day, you’ll have the opportunity to take part in a variety of conferences giving you all the keys to deploying successful automation strategies within your own organizations.

As a committed partner to elevating company’s operational efficiency while ensuring it’s resilience for the future, we provide a wide range of services. These include not just intelligent automation solutions, but also tailor-made GenAI solutions that cater to large-scale needs. With our team of seasoned AI, NLP, and GenAI PhDs and engineers, we guide you from conceptualization to enterprise-grade application deployment.​

Don’t hesitate to contact us if you’d like to find out more, and join us at the SS&C Blue Prism Live event on 06 December 2023!

Blue Prism Live in Toronto

Centers of Excellence in Automation (CoE): key to the success of smart automation and a true accelerator of AI deployment

Automation Center of Excellence 

CoEs, often also called “knowledge centers”, have been used in recent years to share accumulated knowledge in different areas such as marketing, pharmaceuticals, automotive, and telecommunications. A CoE can be defined as a group of highly skilled experts who work together to analyze knowledge in a specific area of interest and provide the company with the necessary support to implement technologies in compliance with recommended best practices. 

Similarly, an Automation CoE focuses on integrating a strong framework and successful implementation of automation tools within the company. 

Benefits of the Automation Center of Excellence 

Robotic Process Automation (RPA) has become a must-have for companies looking to increase their operational performance. However, to achieve an even higher level of automation that is adaptable and scalable, intelligent automation is necessary. This is where the crucial role of automation centers of excellence (CoEs) comes in. 

CoEs enable rapid digital transformation while controlling associated risks and ensuring that automation investments are managed wisely. By establishing a CoE, companies can effectively manage and monitor their initiatives with total transparency. The automation CoE thus lies at the intersection of control, speed, and agility. 

  • Efficient robot development cycle: 

An effective Automation Center of Excellence (CoE) helps companies to centralize knowledge and learning data in the field of automation. It also provides access to best practices shared by other business units, focusing on researching RPA platforms and automation processes. This information sharing enables companies to optimize their time, speed up RPA deployment, and simplify automation-related initiative management. 

  • Integration of IT and RPA: 

A well-structured CoE ensures the participation of IT in the project team, where they were previously considered an optional addition. IT teams manage aspects such as infrastructure, security, data confidentiality, and other strategic elements from the start of a project, reducing the risk of automation disruptions. Legacy computer systems are constantly evolving and are regularly updated, which can alter automation at the user interface level. IT teams can help prepare for and anticipate these changes. 

  • Scalability Ease: 

Uncoordinated RPA projects can hinder success and prevent companies from achieving desired levels of automation and organizational objectives. A CoE is critical in preventing these types of failures and establishing a comprehensive vision for the company that allows for easy adaptation of RPA. If the goal is to implement automation throughout the organization, a CoE is essential for successful adoption and promotion of RPA or any other automation software. 

  • Improved Return on Investment (ROI): 

The absence of a CoE can lead to significant costs for integrating RPA technology, as well as difficult-to-identify inefficiencies that hinder automation, RPA acquisition, and support. A thorough evaluation of potential process automation can help avoid a negative return on investment when investing in a project. Multiple factors must be considered, and in some cases, RPA may not be the best solution for improving processes. 

CoE speeds up the deployment of AI. 

  • Deployment of AI 

In a recent study by AI experts, “64% reported that it took their organization at least a month to implement a new model, and 20% reported “6 months or more”.” 

This is where the automation center of excellence (CoE) can make a significant difference. It achieves three critical outcomes: 

  • It streamlines deployment to accelerate time-to-market. 
  • It sets the standard by determining the elements needed for a profitable business plan. 
  • It optimizes resource utilization to execute projects with increased efficiency and significantly reduced expenses. 
  • How do CoEs achieve these results? 

An effective automation CoE uses enterprise platforms and human-automation collaboration to enable rapid integration of models into workflows. This not only allows system robots to access and apply these models in real-time, but also creates conditions for continuous improvement of models using human feedback. Additionally, they drive automated extraction, transformation, quality assurance, and data management with centralized governance and compliance to standards. 

The automation CoE goes beyond just “time” considerations to achieve large-scale automation. It seamlessly integrates technology, processes, and people to deliver value-oriented business outcomes while improving operational efficiency and costs. By taking a business-oriented approach rather than simply adopting technology, it links business context to robotic process automation (RPA), AI-based technologies, process mining, and advanced analytics – and thus provides transformative results at all levels of the enterprise. This approach tackles the process fragmentation that poses a challenge to organizations. The CoE therefore shifts from the logic of automating tasks and enterprise processes to that of intelligent automation. 

Sources :  

https://www.uipath.com/blog/automation/top-automation-trends-2022

https://www.uipath.com/blog/automation/what-is-automation-center-of-excellence

https://robocorp.com/blog/why-do-rpa-projects-fail-automation-is-what-we-make-of-it

https://www.blueprism.com/resources/podcast/what-is-a-coe-and-why-does-your-company-need-one/

Our best 2022 content: practices and feedback on intelligent process automation

Client testimonials, white papers, articles, webinars… Throughout the year, Novelis teams have created a lot of content to share with you the best practices and feedback on intelligent process automation. In this article, you’ll find our most popular content for 2022 to kick off 2023 and identify the levers that will boost your operational efficiency!

BLOG – White papers, articles, interview…

Anonymization of sensitive data by the combined approach of NLP and neural models: “Data exploitation is more than ever a major issue within any type of organization […] Pseudonymization/anonymization thus appears to be an indispensable technique for protecting personal data and promoting compliance with regulations.”

How can Process Intelligence tools be a springboard to your operational efficiency objective?: “The lessons learned from a Process Intelligence solution allow organizations to base their strategy for improving the operational efficiency of processes on an in-depth analysis of historical data and not only on qualitative interviews.”

[WHITE PAPER] How automation can help you overcome customer relationship challenges: “Consumer expectations have changed and customer experience has become a major differentiator, especially since its quality is increasingly measurable and comparable. […] Novelis offers you to discover the benefits in its white paper “How automation can help you overcome customer relationship challenges” divided in three parts…”

[USE CASES] RPA: Tasks with high automation potential in finance: “The digital revolution is changing the face of the financial sector, regardless of the business line: treasury, management control, accounting, finance management, etc. Transforming to innovate is becoming an obligation for these players, who must be ever faster, more reliable and more efficient in the execution of processes.”

[INTERVIEW] How APICIL Épargne decided to launch a major project to modernize, containerize and urbanize its information system: “In order to become the French leader in life insurance, APICIL Épargne decided to launch a major project to modernize, containerize and urbanize its information system. It is in this context that Novelis has been supporting APICIL Épargne for 4 years in their digital transformation on strategic subjects.”

Novelis wins Blue Prism 2022 Best AI & Cloud Innovation Solution Award with SmartRoby: “During the Partner Forum 2022 organized by Blue Prism on May 24th, Novelis has been awarded for its Automation as a Service solution SmartRoby, recognized as the best Solution of the Year in the AI & Cloud Innovation – EMEA & Global category by the leading RPA vendor.”

[USE CASES] RPA: tasks with high automation potential in insurance and for mutual: “Insurance and mutual insurance companies are facing new issues and challenges every day. RPA provides an answer to these challenges, making it a truly essential solution for these insurance and mutual organizations, which have a wide range of processes with high automation potential.”

REPLAYS – Rediscover our webinars

[Webinar] Cybersecurity: how to gain efficiency through automation?: Novelis invites you to discover how automation can become an essential operational efficiency lever for your cyber teams.

[Webinar] Customer success story CMB Monaco – Compliance and automation: the winning duo: Come and discover how to accelerate and make your compliance strategy more reliable with automation through the experience of our client CMB Monaco.

[Webinar] RPA: a solution to the challenges of the insurance industry: In this session, learn about RPA and insurance industry use cases as well as the key success factors of an automation program.

[Webinar] Accelerate your Process Automation by 30% with Process Intelligence: Discover a unified solution that combines process intelligence with automation dedicated to process exploration, optimization and monitored execution of automated processes.

Decipher IDP: Moving from automation 1.0 to intelligent automation 

In this article we will talk about the Decipher IDP tool from SS&C Blue Prism. We will first see what an IDP (Intelligent Document Processing) is through various use cases, then we will focus on the Decipher IDP tool itself.   

What is an IDP? 

Intelligent Document Processing is the processing of documents in 3 main steps.   

The first step is to have documents with structured, semi-structured or unstructured data in any format (image in jpeg or png, PDF…) that we can send to our IDP tool.   

In the second step, the tool will do the classification, data extraction, OCRization and ICRization and finally it will proceed to the data validation. OCR (Optical Character Recognition) and ICR (Intelligent Character Recognition) correspond to the processing of computer-printed texts or texts written by a human.  

Finally, the third step consists of visualizing the data extracted by the IDP tool and then exporting this data to our RPA system, which will then process this data according to our needs (for example, if we wish to structure data in relation to an Excel document or to insert information into a database). 

To better understand what an IDP tool is, let’s discover together some essential features.   

  • Preparation of imported documents 

This is the modification of the document to ensure that its format allows the correct extraction and classification of the data. This involves realigning the documents, removing noise that may prevent the extraction of text or other modifications such as adjusting the text, size… 

  • Document classification (receiving documents and classifying documents into special categories such as invoices or purchase orders) and data extraction 

Here the role of the IDP tool will be to separate the documents according to their categories. OCR and ICR will be necessary functionalities to extract data and NLP (Natural Languages Processing) will be used to process unstructured documents and to “understand” the meaning of these documents in order to facilitate the processing for the RPA system.   

  • Data verification and validation 

This is “human-in-the-loop”, allowing a human to intervene in the process and modify the data extraction so that it is validated. The IDP tool must be able to learn from these modifications made by the human thanks to Machine Learning. Then we have the text validation rules (example of Regex): it is a set of validation rules to be implemented for our text fields extracted from the document.   

  • The last feature is the smooth integration into an automation system 

Indeed, we want an IDP tool to be very easily integrated into our IS without having to develop new APIs for our system, without having to install new machines or new software on our machines. The RPA technology is thus the ideal choice because it is not intrusive on the IS. 

Let’s discover some general use cases to simplify the understanding. 

The first use case concerns structured documents with the processing of a large number of entries, such as a registration form that always has the same format. To facilitate the work of a human being and to avoid the processing of this task, the IDP tool will take care of extracting the data and exporting them. We will then be able to add verification rules if we want to add rules related to age (for example, not to receive registrations if the person is over 25 years old).  

The second case concerns semi-structured documents that do not have the same format, such as invoices or purchase orders. Indeed, even if an invoice will always have the same business objective, depending on the customers and suppliers, it will not have the same format. The IDP tool will still be able to extract and export the same data from the different document formats.  

The last use case concerns the verification of semi-structured and unstructured documents such as contracts or identity documents (driver’s license, ID card). For this type of documents with different formats, we also want to extract the same data.   

Let’s also take a look on the case of a healthcare player 

Laya Healthcare is the second largest healthcare insurer in Ireland and as a result was receiving tens of thousands of healthcare claims each year (many of which were duplicates). The insurer knew that it would take a lot of time for its teams to remove all the duplicate claims and that it was a highly repetitive task that could degrade the employees’ daily lives.  

Decipher IDP emerged as the solution that offered the most advantages to Laya: thanks to OCR, duplicates are quickly identified and new requests are automatically processed. Laya requests are validated on arrival, evaluated and closed by the tool, without any human interaction.  

In this case, the insurer was able to process its backlog of duplicates and pay claims faster without having to hire additional staff. It estimated a savings of more than one minute per claim and was able to save 450 man-hours in one month.  

Fully satisfied, Laya has extended intelligent automation throughout the company: 119 processes are currently running in different areas (claims, business development, customer experience, HR). 

What are the benefits to your business?   

Decipher IDP provides easy access to a fast and accurate document processing system with native integration into the Blue Prism platform. 

  • Improve data accuracy   
  • Reduce manual intervention (over time, the validation engine will learn from the human and require less and less of them)  
  • Process a wide range of structured, semi-structured and unstructured documents such as invoices, passports and driver’s licenses   
  • Work with an intuitive user interface, designed for users and businesses Améliorez la précision des données  

Let’s focus now on the Decipher IDP tool 

Decipher is a tool created by SS&C Blue Prism. Designed for business users, Decipher will allow you to validate and extract data from structured, unstructured and semi-structured documents. Benefit from an intuitive, easy-to-use user interface without complex coding or configuration. Because Decipher IDP integrates directly with Blue Prism, you’re up and running in hours instead of days.  

Decipher has an important role in the Blue Prism ecosystem because it can be easily integrated into Blue Prism systems. It opens new doors to data processing and analysis. Its easy integration means that it does not require a shift from existing ecosystems. Decipher will also play a role in the “Discover” part of Blue Prism’s Technology Alliance Program (TAP), which will help discover new processes to automate through document processing. 

How to use Decipher? Let’s say we have our documents in a local folder on our computer or on a drive and we send them to Blue Prism. Blue Prism will be able to establish the connection with Decipher with the data we provide and then it will prepare the Batch document (take the names of the documents) to send them to Decipher. The tool will then proceed to process the documents with several steps: 

  • Document classification   
  • Data capture   
  • Verification   

Decipher will proceed to send the documents back to Blue Prism with the extracted data. Once the data is received by Blue Prism, further processing will be done depending on the use case (e.g. export to Excel, insertion into a database, import with an online API…) and our needs.   

What is the role of Blue Prism in the automation of Decipher? Blue Prism will allow us to: 

  • Retrieve the data to be processed and prepare it as a batch to be sent to Decipher  
  • Configure the connection with Decipher   
  • Send the Batch by defining its parameters    
  • Wait for the processing and signal the need for manual verification: when we send the Batch, we can set up a process that will allow us to see if we need manual verification and send a notification to the person concerned (email, SMS, call, notification on an application with an API…)   
  • Retrieve the data extracted from the documents with Decipher   
  • And finally process the data as we want and manage the output   

If we take the example of a Blue Prism process, here are the different steps:  

  • Step 1: sending the Batch (to be configured according to the use case)  
  • Step 2: recovery of data following the processing of the Batch   
  • Step 3: manual verification (notify if necessary)  
  • Step 4: data processing    
  • Step 5: data export   

Intelligent Document Processing (IDP) has become a key enabler of automation strategies by relieving teams of tedious and time-consuming tasks through the use of OCR and AI to automatically extract information from complex documents.   s.   

With SS&C Blue Prism’s solution, Decipher IDP, you accelerate the extraction of the data you need and extend the reach of automation.   

To learn more, attend our webinar on December 13, 2022 at 11:30 a.m:  [Paris User Group] Decipher IDP: Moving from automation 1.0 to intelligent automation

[White paper] How automation can help you overcome customer relationship challenges

Consumer expectations have changed and customer experience has become a major differentiator, especially since its quality is increasingly measurable and comparable. A better quality of service will require a better knowledge of the customer to personalize interactions and ensure a flawless response. Excellence is now expected at every stage of the customer journey and organizations will have to work hard to differentiate themselves and build customer loyalty. Many of them have therefore turned to automation as a lever for efficiency and differentiation to accelerate their customer relationship management processes.

Novelis offers you to discover the benefits in its white paper “How automation can help you overcome customer relationship challenges” divided in three parts:

Feedback from our customer Contaxium: Smart Automation for Agent Efficiency in Call Centers

We will come back to the case of one of our customers, Contaxium, a specialist in outsourced and customized telephone answering services, which decided to automate and digitalize its business processes.

Eric Esnault – CEO of Contaxium will explain how Contaxium has relied on Smart Automation to improve its customer relationship management during an interview shared with Dominique Duquennoy – Director Customer Success Manager of SS&C Blue Prism and Mehdi Nafe – CEO of Novelis.

Tasks with high automation potential in customer relations

Customer relationship automation has become strategic and can be applied to a wide range of processes in customer relationship management. In this white paper, discover examples of tasks with high automation potential in this domain and get inspired to define eligible business cases within your organization.

7 key steps to a successful automation project

Automation is implemented at the enterprise level to better support digital transformation. To offer you all the keys to success in your automation process, we suggest you follow 7 essential steps to successfully complete your project. These seven interconnected factors will enable your automation program to meet the objectives you have set.

Evaluating your processes is essential when you want to start such a process because it will allow you to measure the impact of the profitability of the automation process. To help you in this first step, we offer you a free analysis to qualify the automation potential of your process with one of our business analysts! Following the meeting, you will leave with a macro calculation as well as a detailed analysis to evaluate the risks, optimize the management of your resources and seize the best opportunities.

Do not hesitate to contact us.

[USE CASES] RPA: tasks with high automation potential to manage customer relationships

Since customer relations have become digital, simplicity, immediacy, mobility and personalization are all needs expressed by customers who expect a 100% digital experience. Today’s consumer is ultra-connected and ultra-informed: in one click he can access an unlimited source of information and give his opinion.

Competition is increasingly fierce between customer relationship players who must redouble their efforts to innovate and satisfy their customers’ expectations. To differentiate themselves, some are betting on the quality and management of their customer relations and automation can help. According to a survey conducted by Forrester, 45% of customer service organizations surveyed are already automating repeatable tasks for their agents, allowing them to focus on improving the customer experience and satisfaction. The automation of the customer relationship does not replace the human relationship, but rather promotes a more personalized relationship with customers thanks to a better knowledge of them and their specific needs. 

In order to adapt to the new market constraints and to optimize the company’s development, customer relationship automation has become a necessity. Intelligent automation can be applied to a wide range of processes with high automation potential in customer relations and sales communication: it makes it easier to find prospects, ensure their conversion and build loyalty. 

The automation of the customer relationship does not replace the human relationship, but rather promotes a more personalized relationship with customers thanks to a better knowledge of them and their specific needs. 

Here are some examples:

  • Assistance to the advisor in handling complex customer requests (virtual assistant, augmented advisor)
  • Extend the time coverage of the support service
  • Automated update of the customer account (change of address, phone number…)
  • Automation of the pre-qualification of requests by Voicebot

Discover examples of tasks with high automation potential in customer relationship by downloading these RPA Use Cases applied to this business.

Novelis Joins the ABBYY Open House Event

In a world where businesses are constantly seeking ways to streamline their operations and enhance efficiency, Novelis is excited to bring you the latest innovations and insights from the ABBYY Open House event. Join us as we dive into the transformative power of ABBYY Timeline, RPA, and IA and discover how these technologies can revolutionize your organization.

An Inspiring Gathering and Insightful talk at ABBYY Open House event

The ABBYY Open House event promises to be an inspiring gathering where industry leaders, experts, customers, and partners come together to explore the potential of cutting-edge technologies.

Ina Krebs, General Manager for DACH & Nordics at Novelis, will be sharing insights and best-practice for optimizing business efficiency with ABBYY Timeline. The presentation promises to shed light on how these technologies can help your organization streamline operations, reduce manual work, and ultimately become more efficient than ever before.

A Glimpse into KPMG’s Journey

The event will also feature a deep dive into the experiences of KPMG, one of Germany’s leading auditing and consulting firms. KPMG will provide insights into their challenges and approach to implementing the ABBYY IDP solution.

Panel Discussions and Presentations

The day will be packed with engaging presentations and panel discussions, covering a wide range of topics such as business efficiency, RPA, and IA. It’s the perfect opportunity to broaden your knowledge, interact with industry experts, and network with fellow professionals who share your passion for innovation.

[USE CASES] RPA: tasks with high automation potential in insurance and for mutual

Insurance and mutual insurance companies are facing new issues and challenges every day. RPA provides an answer to these challenges, making it a truly essential solution for these insurance and mutual organizations, which have a wide range of processes with high automation potential.

Here are some examples:

  • Automated compliance controls eliminate the risk of errors and violations
  • Automating the underwriting process provides a differentiating customer experience by providing a near real-time response to prospects
  • Process Intelligence allows you to significantly improve internal processes by quickly identifying points and steps for optimization
  • Automating the proposal of new products to customers accelerates Time to Market
  • Automating the monitoring of critical systems for system vulnerabilities helps reduce the impact of cyberattacks

Discover examples of tasks with high automation potential in the insurance and mutual sectors by downloading these RPA Use Cases applied to these sectors.

[Webinar] Unlock the full potential of Automation with SmartRoby  

Unlock the full potential of automation with SmartRoby, the game-changing governance platform! 

In today’s fast-paced business landscape, automation has emerged as a transformative force that can drive efficiency, productivity, and innovation. Organizations around the world are harnessing the power of automation to streamline their processes and stay ahead in the competitive race.

Are you an Automation Enthusiast eager to take your automation projects to new heights? If so, join us for an illuminating webinar that promises to be a game-changer in the world of automation. Presented by Georges Abou Haidar, a Senior Consultant and Solutions Architect at Novelis.

SmartRoby is more than just a product; it’s a comprehensive governance platform designed to revolutionize the way you manage, plan, and execute automated processes. In this webinar, we will delve deep into SmartRoby’s revolutionary modules that empower organizations like yours to overcome pressing automation challenges. 

Key Highlights

  • Resource Planner and Optimization: See how SmartRoby intelligently allocates resources for peak efficiency. 
  • Real-time Monitoring: Discover how real-time insights and KPI tracking drive automation success.
  • Exception Handling: Learn how SmartRoby streamlines collaboration for efficient exception handling. 
  • Benefits Realization: Explore how SmartRoby quantifies the benefits of automation for your organization. 

Don’t miss this opportunity to embark on a transformative journey with us and unlock the full potential of automation with SmartRoby! Secure your spot today and be part of the automation revolution.  

Conference at Supinfo – “Can software engineering be automated? Low code, No code and Artificial Intelligence”.

It is within the framework of its annual conference cycle that we will visit the premises of the school Supinfo Paris to present the subject of our professional conference.

On November 09 at 5:10 pm, El Hassane Ettifouri – Doctor in AI & Software Engineering and Sanoussi Alassan – Data Scientist at Novelis will present to the students on one of our favorite topics – automation – by answering the following question: can software engineering be automated?
They will also address the topics of Low Code, No Code and Artificial Intelligence.

Smart Automation represents RPA technology enriched by the power of AI. Smart Automation = RPA + AI

On the conference agenda:
➡️The Low / No code revolution
➡️A path to artificial developers
➡️The AIDA artificial developer
➡️Demonstration