SmartAutomation Archives - Page 2 of 4

Interview En-Contact: automation and process optimization projects have ROI that can be counted in months

This month, we invite you to read the interview of our CEO Mehdi Nafe of En-Contact in the French version https://en-contact.com/projets-dautomatisation-doptimisation-processus-metiers-ont-retours-investissements-se-comptent-mois-mehdi-nafe-novelis

En-contact is the leading B2B magazine which focuses on Customer Service, Contact Centers and Customer Experience.

At the end of August, we had the pleasure to discuss with Manuel Jacquinet, editor in chief of En-Contact, about automation, process optimization and more generally about our vision of the market. This interview was also an opportunity for our CEO to explain the reasons behind the creation of Novelis, and to go back over the differences and complementarities between players such as Novelis and other consulting and integration companies.

As you will have the opportunity to read, Novelis is fully committed to its partners and customers to carry out the various transformation projects and make digital a concrete opportunity for economic efficiency for employees and customers.

Paris Summit 2023: Novelis at the annual SS&C Blue Prism event dedicated to automation

The Paris Summit 2023 is our partner SS&C Blue Prism‘s annual event dedicated to automation.

This morning of exchanges and discoveries will be an opportunity for customers and partners to share their experiences and best practices in intelligent automation. Much more than just conferences, the Paris Summit is a celebration of the innovation that is shaping the future of our businesses.

It’s at the Cercle d’Aumale that Novelis is invited to host a conference with one of its client around Process Intelligence. Novelis has been supporting its client in mapping its information system with a mind to overhauling it, and the deployment of BPPI – SS&C Blue Prim’s Process Intelligence solution. During the conference, we will go into the details of the project, its keys to success and the results obtained to date, as the project is still ongoing.
Our team, consisting of Mehdi Nafe – CEO of Novelis, Nassima Ait Bihi – VP Head of Sales & Marketing Southern Europe and Raphaël Brunel – Senior Business Analyst and Process Intelligence Expert, will be on hand to answer all your operational and technical questions: business and sector-specific issues, uses linked to AI, Intelligent Automation, evolution of RPA and Process Intelligence innovations.

It’s thanks to the unique synergies between these different technologies that our customers succeed in unlocking new levels of efficiency and productivity every day. By automating certain business processes and using AI, your company too – whatever its size – may be able to gain a crucial competitive edge in the digital age.

Discover our services and book an appointment to find out more.

[White paper] How automation can help you overcome customer relationship challenges

Consumer expectations have changed and customer experience has become a major differentiator, especially since its quality is increasingly measurable and comparable. A better quality of service will require a better knowledge of the customer to personalize interactions and ensure a flawless response. Excellence is now expected at every stage of the customer journey and organizations will have to work hard to differentiate themselves and build customer loyalty. Many of them have therefore turned to automation as a lever for efficiency and differentiation to accelerate their customer relationship management processes.

Novelis offers you to discover the benefits in its white paper “How automation can help you overcome customer relationship challenges” divided in three parts:

Feedback from our customer Contaxium: Smart Automation for Agent Efficiency in Call Centers

We will come back to the case of one of our customers, Contaxium, a specialist in outsourced and customized telephone answering services, which decided to automate and digitalize its business processes.

Eric Esnault – CEO of Contaxium will explain how Contaxium has relied on Smart Automation to improve its customer relationship management during an interview shared with Dominique Duquennoy – Director Customer Success Manager of SS&C Blue Prism and Mehdi Nafe – CEO of Novelis.

Tasks with high automation potential in customer relations

Customer relationship automation has become strategic and can be applied to a wide range of processes in customer relationship management. In this white paper, discover examples of tasks with high automation potential in this domain and get inspired to define eligible business cases within your organization.

7 key steps to a successful automation project

Automation is implemented at the enterprise level to better support digital transformation. To offer you all the keys to success in your automation process, we suggest you follow 7 essential steps to successfully complete your project. These seven interconnected factors will enable your automation program to meet the objectives you have set.

Evaluating your processes is essential when you want to start such a process because it will allow you to measure the impact of the profitability of the automation process. To help you in this first step, we offer you a free analysis to qualify the automation potential of your process with one of our business analysts! Following the meeting, you will leave with a macro calculation as well as a detailed analysis to evaluate the risks, optimize the management of your resources and seize the best opportunities.

Do not hesitate to contact us.

[USE CASES] RPA: tasks with high automation potential in retail

For a year now, the retail sector has evolved a lot to adapt to the new market constraints: increase of online purchases, security in stores, sanitary protocols to implement. Retailers have had to quickly find solutions to remain competitive and one of the factors that have allowed them to differentiate themselves is the speed with which they have changed their strategies thanks to new technologies such as automation.

The benefits of these technologies are involved at many levels in the retail sector and this is why almost 50% of retailers believe that automation is an asset in their strategy (JDN study).

The market related to retail automation, globally, is expected to reach $21 billion by 2026 (Allied Market Research). This growth is facilitated by several variables such as a store’s accessibility to AI, Machine Learning, robotics and prescriptive analytics.

The use of intelligent automation can help stores take care of daily operations. Here are some examples:

Automate inventory level tracking and order management
Automate sales promotions that require data collection and analysis
Automate invoicing, price changes, accounts payable, receivables, etc.
Provide real-time reports based on customer preferences and user behavior for a particular product or product features

Discover examples of tasks with high automation potential in Retail by downloading these RPA Use Cases applied to this sector.

[USE CASES] RPA: tasks with high automation potential to manage customer relationships

Since customer relations have become digital, simplicity, immediacy, mobility and personalization are all needs expressed by customers who expect a 100% digital experience. Today’s consumer is ultra-connected and ultra-informed: in one click he can access an unlimited source of information and give his opinion.

Competition is increasingly fierce between customer relationship players who must redouble their efforts to innovate and satisfy their customers’ expectations. To differentiate themselves, some are betting on the quality and management of their customer relations and automation can help. According to a survey conducted by Forrester, 45% of customer service organizations surveyed are already automating repeatable tasks for their agents, allowing them to focus on improving the customer experience and satisfaction. The automation of the customer relationship does not replace the human relationship, but rather promotes a more personalized relationship with customers thanks to a better knowledge of them and their specific needs.

In order to adapt to the new market constraints and to optimize the company’s development, customer relationship automation has become a necessity. Intelligent automation can be applied to a wide range of processes with high automation potential in customer relations and sales communication: it makes it easier to find prospects, ensure their conversion and build loyalty.

The automation of the customer relationship does not replace the human relationship, but rather promotes a more personalized relationship with customers thanks to a better knowledge of them and their specific needs.

Here are some examples:

Assistance to the advisor in handling complex customer requests (virtual assistant, augmented advisor)
Extend the time coverage of the support service
Automated update of the customer account (change of address, phone number…)
Automation of the pre-qualification of requests by Voicebot

Discover examples of tasks with high automation potential in customer relationship by downloading these RPA Use Cases applied to this business.

[USE CASES] RPA: Tasks with high automation potential in finance

The digital revolution is changing the face of the financial sector, regardless of the business line: treasury, management control, accounting, finance management, etc. Transforming to innovate is becoming an obligation for these players, who must be ever faster, more reliable and more efficient in the execution of processes. Automation is the answer to these challenges and has become a strategic priority for finance departments in order to increase productivity, reduce costs and accelerate compliance with regulatory requirements.

Easy to implement, a process automation project generally has an ROI of less than 12 months. Sometimes less than 2 months!

Intelligent automation therefore offers both financial and qualitative benefits and can be applied to a wide range of processes with high automation potential.

Here are some examples:

Data capture and cleansing supports automated generation of regulatory reports
Automating the preparation of data collection review slides for multiple financial systems and reports
Automation of approval workflow and payment processing
Automate standard expense processing and approval based on predefined rules

Discover examples of tasks with high automation potential in finance by downloading these RPA Use Cases applied to this sector.

[Paris User Group] Decipher IDP: Moving from automation 1.0 to intelligent automation

Do you already have one or more RPA programs in place and want to optimize their efficiency, but most of your data is stuck in difficult and time-consuming documents? Intelligent automation on a large scale starts with document processing, and for that to happen, access to your data must be fast and easy for your teams. Intelligent Document Processing (IDP) has become a key lever of automation strategies by relieving teams of this tedious task thanks to OCR associated with AI, which allows for the automatic extraction of information from complex documents.

With SS&C Blue Prism’s solution, Decipher IDP, accelerate the extraction of the data you require and extend the reach of automation.

Designed for business users, Decipher IDP will allow you to validate and extract data from structured, unstructured and semi-structured documents. Benefit from an intuitive, easy-to-use user interface without complex coding or configuration. Because Decipher IDP integrates directly with Blue Prism, you are operational in hours instead of days.

On the agenda of our User Club :

Discovering IDP (Intelligent Document Processing) through different use cases
Functionalities and use of the Decipher IDP tool
Demo
Keys to success of an IDP project

This session will be presented by El Hassane Ettifouri, Innovation Director of Novelis.

Consultant RPA / Smart Automation M/F

RPA – Permanent Contract – Paris, Oujda and Rabat – 2 years

[White paper] Succeed in your automation project in 7 winning steps

Automation is implemented at the corporate level to better support digital transformation. Discover in this white paper, co-authored with our partner Blue Prism, how to succeed in your automation project in just 7 steps.

What are the key steps to automation?

Define a vision and a strategy from the beginning
Adapt your organizational structure
Identify and select potential processes that can be automated
Adopt an industrial approach
Control the continuity of virtual agent activities
Recruit and train a team of experts
Design a scalable technical architecture

These seven interconnected factors allow the automation program to meet the objectives you have set. However, it must evolve as your business does, meet new needs and, as such, be regularly re-evaluated.

You don’t have to recreate the entire program, but make sure that its parameters are always in line with your business reality.

Download our white paper co-authored with automation leader Blue Prism.

Podcast #Diveintothefuture: 2026 the year of automation [AUDIO]

Welcome to the future of intelligent automation!

Due to the technological revolution, organizations have had to find alternatives to remain competitive and find new levers for growth. With this podcast #Dive Into the Future: 2026 the Year of Everything Automated, we take you on a journey into a world where intelligent process automation has become the norm. Thanks to advances in AI and smart automation, people and machines are now working together to increase efficiency and productivity.

Listen to 3 experts in AI and automation to discover how far we have come to get to this augmented future (in which we will soon be): Mehdi Nafe – CEO & Cofounder of the consulting and technology firm Novelis; Dominique Duquennoy – Customer Success Director and Benoit Cayla – AI & Automation Evangelist at Blue Prism, leader in Robotic Process Automation.

https://video.blueprism.com/watch/ysqqa8LH8WFfxGkrJW8VPg?

About the participants:

Benoît Cayla, Dominique Duquennoy and Mehdi Nafe

Benoît Cayla is a Pre-Sales Solution Consultant at Blue Prism. Passionate about AI (Machine Learning, NLP and Deep Learning), he combines his skills in this field with automation to help his customers to robotize more efficiently sometimes complex business processes.

With several experiences at LivePerson and Expert System, Dominique Duquennoy joins Blue Prism in 2019 as Customer Success Director where he helps accelerate the industrialization of large organizations and helps them improve their processes.

Mehdi Nafe is the CEO & Co-Founder of Novelis. Trained as an engineer and a project manager, he positions Novelis on innovative projects involving cutting-edge technologies such as Artificial Intelligence, intelligent automation, OCR or RPA (Robotic Process Automation) to address the business challenges of organizations.