Cognitive Automation Engineer M/F

Automation of New Client Integration within the Bank’s Core Banking System

How can Process Intelligence tools be a springboard to your operational efficiency objective?

Historical review

For many years, Robotic Process Automation (RPA) solutions have emerged as the tool of choice to accelerate processes and gain operational efficiency. The principle:

  • make a robot perform repetitive tasks without added value on the one hand,
  • let humans concentrate on tasks with higher added value (analysis, decision making, creativity…) on the other hand.

Everyone wins: the risk of error decreases drastically, the capacity to do things is concentrated in the right place. This market is mature, with many RPA solutions available, and today we talk about Smart Automation. Artificial intelligence is indeed enabling more and more sophisticated robots. Process Intelligence (PI) solutions have appeared more recently on the market.

So what is Process Intelligence?

Process Intelligence allows to collect and analyze process data in order to understand each step of a process (duration of the whole process, average waiting time between each step, teams in charge, …), to visualize the bottlenecks, and to find solutions to the problems encountered. To do this, the data used comes from logs collected on all the systems used to run the process studied (ERP, CRM, business tools, etc.). Mainly, process intelligence is based on several tools such as process mining, process modeling (BPMN type), task mining, or the digital twin. All of these tools are based on artificial intelligence and more specifically on machine learning.

The lessons learned from a Process Intelligence solution allow organizations to base their strategy for improving the operational efficiency of processes on an in-depth analysis of historical data and not only on qualitative interviews. Indeed, Process Intelligence allows an analysis of all the processes as they have taken place, by updating all its variances, frequencies, costs, durations… This essential information, which improves the knowledge of the business towards its own functioning, then allows to define the axes of improvement to be prioritized, whether it is on the way of improvement, simplification, automation of the process, or that of the accompaniment to the change (trainings, communication, etc).

What kind of gains can be expected from process intelligence?

Best practice development : By uncovering how processes are executed “in real life”, and not how they are supposed to be executed, the optimal process can be identified and used as a reference for the development of good practices internally.

Highlighting of process malfunctions : Bottlenecks, duplications / redundancies in the process, which limit productivity, are easily identified, visually.

Cost optimization : Improving the efficiency of the process, both by highlighting the target process and by eliminating bottlenecks and various dysfunctions identified, will have a real impact on the cost of the process.

Time to obtain a clear vision of the business processes : This path can be long and complex due to the number of actors involved in the process, the number of IS used, and the lack of complete knowledge of the process from end to end. Process Intelligence tools can significantly reduce the time needed to select the processes or parts of processes to be automated (RPA).

Process Intelligence thus allows to take a step aside in the process of automation in which organizations are launched. Furthermore, the ability of Process Intelligence to calculate and measure the impact of each process improvement strategy studied (automation, tool redesign…), and therefore to compare the ROI of the different scenarios, allows to minimize the risks and to ensure that the effort is put in the right place. Finally, as Process Intelligence offers the possibility to monitor processes and their performance in real time, it becomes a tool for steering your operational efficiency strategy.

In conclusion, the implementation of this type of solution allows you to draw a more efficient and impactful path towards the continuous improvement of your processes.

SmartRoby: The future of process automation

A turnkey solution to make automation accessible to all organizations

Paris, April 13, 2021 – Novelis, a global consulting and technology company, announces the launch of SmartRoby, its Robot-as-a-Service platform designed to democratize access to business process automation solutions.

Because of the health crisis, organisations have accelerated their digitalisation and their deployment into the cloud. However, companies and public services in France are still slow at integrating business process automation and document digitization technologies. Too often, this is due to a lack of technological expertise, but sometimes this is also for costs reasons.

As a result, there is an existing need to provide companies with a simple and accessible solution for benefiting the functionality of document automation and digitization software robots. The ultimate goal is to improve productivity, customer experience and satisfaction of the employed.

“Digital players have a responsibility to ensure that technological innovations are accessible to all organizations, regardless of their size. This accessibility is measured both in terms of costs and implementation complexity. Since the beginning, Novelis has included this issue in its strategy and has developed platforms designed to democratize access to Smart Automation solutions and to improve business productivity. SmartRoby is the perfect representation of this”, explains Mehdi NAFE, CEO and co-founder of Novelis.

SmartRoby, a turnkey solution

By combining its various skills in IS architectures, RPA (Robotic Process Automation), OCR (Optical Character Recognition) and Artificial Intelligence, Novelis has designed SmartRoby, a platform which enables automation in a RaaS (robot as a service) mode with a simple invoicing system based on the actual consumption of the robots.

Concretely, SmartRoby provides a turnkey automation service in a matter of weeks. The solution is hosted in the Cloud, freeing organizations from infrastructure constraints and requiring no additional licences. Once the process has been set up in SmartRoby, the organization can easily manage it from a personalized portal, which offers various functionalities such as: process evaluation, ROI management dashboard, exception management, process management, alert management, analytics, user administration, etc.

“The business process automation and optimization approach is a real company project. It makes the information flow within an organization more reliable and fluid. This is a decisive asset, particularly in times of pandemic. We also see beneficial effects for operational teams, who are relieved of tedious and repetitive tasks. These tasks are often spread throughout the organisation and rarely focused on one single employee.” adds Mehdi NAFE.

From now on, companies of all sizes can access the services offered by SmartRoby by visiting

Interview En-Contact: automation and process optimization projects have ROI that can be counted in months

This month, we invite you to read the interview of our CEO Mehdi Nafe of En-Contact in the French version

En-contact is the leading B2B magazine which focuses on Customer Service, Contact Centers and Customer Experience.

At the end of August, we had the pleasure to discuss with Manuel Jacquinet, editor in chief of En-Contact, about automation, process optimization and more generally about our vision of the market. This interview was also an opportunity for our CEO to explain the reasons behind the creation of Novelis, and to go back over the differences and complementarities between players such as Novelis and other consulting and integration companies.

As you will have the opportunity to read, Novelis is fully committed to its partners and customers to carry out the various transformation projects and make digital a concrete opportunity for economic efficiency for employees and customers.

Implementation of an automated process for checking and validating stock market orders

[White paper] How automation can help you overcome customer relationship challenges

Consumer expectations have changed and customer experience has become a major differentiator, especially since its quality is increasingly measurable and comparable. A better quality of service will require a better knowledge of the customer to personalize interactions and ensure a flawless response. Excellence is now expected at every stage of the customer journey and organizations will have to work hard to differentiate themselves and build customer loyalty. Many of them have therefore turned to automation as a lever for efficiency and differentiation to accelerate their customer relationship management processes.

Novelis offers you to discover the benefits in its white paper “How automation can help you overcome customer relationship challenges” divided in three parts:

Feedback from our customer Contaxium: Smart Automation for Agent Efficiency in Call Centers

We will come back to the case of one of our customers, Contaxium, a specialist in outsourced and customized telephone answering services, which decided to automate and digitalize its business processes.

Eric Esnault – CEO of Contaxium will explain how Contaxium has relied on Smart Automation to improve its customer relationship management during an interview shared with Dominique Duquennoy – Director Customer Success Manager of SS&C Blue Prism and Mehdi Nafe – CEO of Novelis.

Tasks with high automation potential in customer relations

Customer relationship automation has become strategic and can be applied to a wide range of processes in customer relationship management. In this white paper, discover examples of tasks with high automation potential in this domain and get inspired to define eligible business cases within your organization.

7 key steps to a successful automation project

Automation is implemented at the enterprise level to better support digital transformation. To offer you all the keys to success in your automation process, we suggest you follow 7 essential steps to successfully complete your project. These seven interconnected factors will enable your automation program to meet the objectives you have set.

Evaluating your processes is essential when you want to start such a process because it will allow you to measure the impact of the profitability of the automation process. To help you in this first step, we offer you a free analysis to qualify the automation potential of your process with one of our business analysts! Following the meeting, you will leave with a macro calculation as well as a detailed analysis to evaluate the risks, optimize the management of your resources and seize the best opportunities.

Do not hesitate to contact us.

[USE CASES] RPA: tasks with high automation potential in retail

For a year now, the retail sector has evolved a lot to adapt to the new market constraints: increase of online purchases, security in stores, sanitary protocols to implement. Retailers have had to quickly find solutions to remain competitive and one of the factors that have allowed them to differentiate themselves is the speed with which they have changed their strategies thanks to new technologies such as automation.

The benefits of these technologies are involved at many levels in the retail sector and this is why almost 50% of retailers believe that automation is an asset in their strategy (JDN study).

The market related to retail automation, globally, is expected to reach $21 billion by 2026 (Allied Market Research). This growth is facilitated by several variables such as a store’s accessibility to AI, Machine Learning, robotics and prescriptive analytics.

The use of intelligent automation can help stores take care of daily operations. Here are some examples:

  • Automate inventory level tracking and order management
  • Automate sales promotions that require data collection and analysis
  • Automate invoicing, price changes, accounts payable, receivables, etc.
  • Provide real-time reports based on customer preferences and user behavior for a particular product or product features

Discover examples of tasks with high automation potential in Retail by downloading these RPA Use Cases applied to this sector.

Boost operational efficiency by automating business processes

[USE CASES] RPA: tasks with high automation potential to manage customer relationships

Since customer relations have become digital, simplicity, immediacy, mobility and personalization are all needs expressed by customers who expect a 100% digital experience. Today’s consumer is ultra-connected and ultra-informed: in one click he can access an unlimited source of information and give his opinion.

Competition is increasingly fierce between customer relationship players who must redouble their efforts to innovate and satisfy their customers’ expectations. To differentiate themselves, some are betting on the quality and management of their customer relations and automation can help. According to a survey conducted by Forrester, 45% of customer service organizations surveyed are already automating repeatable tasks for their agents, allowing them to focus on improving the customer experience and satisfaction. The automation of the customer relationship does not replace the human relationship, but rather promotes a more personalized relationship with customers thanks to a better knowledge of them and their specific needs. 

In order to adapt to the new market constraints and to optimize the company’s development, customer relationship automation has become a necessity. Intelligent automation can be applied to a wide range of processes with high automation potential in customer relations and sales communication: it makes it easier to find prospects, ensure their conversion and build loyalty. 

The automation of the customer relationship does not replace the human relationship, but rather promotes a more personalized relationship with customers thanks to a better knowledge of them and their specific needs. 

Here are some examples:

  • Assistance to the advisor in handling complex customer requests (virtual assistant, augmented advisor)
  • Extend the time coverage of the support service
  • Automated update of the customer account (change of address, phone number…)
  • Automation of the pre-qualification of requests by Voicebot

Discover examples of tasks with high automation potential in customer relationship by downloading these RPA Use Cases applied to this business.