Smart Automation, RPA  /  Insurance

Boost operationnal efficiency by automating business processes

Automation of management operations to manage the relationship between insurance companies and individuals.

The client's challenges and objectives

Lussier is an insurance brokerage firm in Canada. With experience since 1915, Lussier has built a vast network of the largest insurers in Quebec. Their brokers evaluate more than 70 providers in specialized markets and become familiar with their clients’ businesses in order to propose the most appropriate strategies to minimize losses and maximize investments.

The objective behind this automation approach is to provide operational teams with innovative digital solutions that allow them to be more efficient and spend less time on low value-added tasks. This will allow at the same time, to improve the services offered to the customers.

Our achievements

The project is still in its early stages, having started in early 2022, yet we can already see the automation potential behind it.

Our client was a visionary who believed in the potential of automation even before experimenting it. The possibilities that were presented to him allowed him to confirm his idea and decided to make this project a strategic priority.

That’s why we embarked on a process review of the organization to improve its operational efficiency. The management teams were focused on low value-added tasks with a high volume of work, which resulted in delays in processing renewals.

Robotic automation was the best solution for us to address this issue. We therefore implemented Robotic Automation of management operations to manage the relationship between insurance companies and individuals.

The automated processes concern the management of premium collections, the processing of contract renewals and the pricing and underwriting process.

Results

After only a few months of intervention, we were able to observe a number of results very quickly:

3 Digital workers and 5 Processes in production

  • Automation of the management of cash receipts
  • Automation of the management of fees
  • Management of premium collections
  • Processing of contract renewals
  • Automation of the management of renewal letters

Improvement of renewal processing times

ROI in less than 3 months!

 

Our expertise in Smart Automation

Through our expertise in AI, NLP and OCR, we are able to help our clients to deliver efficient automation projects: Smart Automation.

This means taking into account a general vision of the technology and its contributions in order to deliver a relevant solution to manage both structured and unstructured data, always with the concern of being aligned with the IT roadmap and impacting the economic performance (ROI). In addition to our software robots, we also add a particular expertise in the “process mining” dimension in order to allow the rapid identification of processes and tasks to be automated in priority. Our Business Analysts complete this system in their ability to propose a high vision of the potential of the technology, the investments to be made, the architectures to be deployed and of course the expected ROI.

Akshay Bissoon

IT Executive, CIO | CISO - Lussier

As part of our business process industrialization and automation agenda, we partnered with Novelis to set up SS&C’s Blue Prism. Our AWS ecosystem was a key accelerator in the  deployment of the RPA solution. AWS was our chosen cloud platform given its security protocols and scalability features. Blue Prism integration on AWS was a seamless experience. The endeavour, proven to be very successful, as we automated financial business processes within a few weeks. Our RPA journey with Novelis is just starting as we leverage the current foundation, add more use cases and improve our digital operations.