Solution - SmartRoby  /  Bank

Optimizing Automation Oversight and ROI Measurement 

SmartRoby enhanced Riyad Bank's automation journey by improving operational oversight, enabling real-time monitoring, and empowering stakeholders to handle exceptions efficiently.

The client's challenges and objectives

Riyad Bank, one of the largest financial institutions in Saudi Arabia and ranked fourth in terms of assets, faced significant challenges in operational management. Key issues included a lack of operational oversight over many processes, limited visibility for process owners, an inability to handle automation exceptions, and difficulties in identifying and qualifying new automation opportunities. 

To address these challenges, we implemented SmartRoby, a solution that enhanced oversight and visibility through real-time analytics, dashboards, and continuous monitoring. The exception handling feature enabled process owners to resolve business data issues, while the opportunities module provided the Center of Excellence with insights for future automation decisions. 

Our achievements

SmartRoby highlighted automation performance and financial impact through detailed reports and dashboards. This not only eased the workload of the Automation Center of Excellence but also allowed process owners to better understand and appreciate the benefits of automation. 

The solution enabled faster identification and qualification of automation opportunities, including new processes and enhancements to existing automations. 

Subject Matter Experts (SMEs) were equipped to monitor their business process automations in real-time and handle exceptions as soon as they occurred through alerts. 

Results

  • Full-scale production readiness within two weeks: Riyad Bank achieved full production capacity in record time. 
  • 70% reduction in report creation time: Reporting processes were significantly accelerated. 
  • 80% reduction in exception handling time: Business issue resolution became more efficient. 
  • 15 new processes qualified for automation: New opportunities were identified and implemented. 

With SmartRoby, Riyad Bank not only improved its operational management but also accelerated its automation journey, strengthened team collaboration, and increased stakeholder engagement. These enhancements have enabled the bank to manage its processes more effectively and position itself for future growth. 

Novelis added value

SmartRoby: AI-Driven Automation

Our SmartRoby Automation Governance Platform simplifies the management of automated processes. With an intuitive interface and AI capabilities, SmartRoby streamlines the planning, execution, and orchestration of automated processes.

This platform reduces the technical complexity of managing automations, empowering business teams to handle their processes while maintaining strong IT governance. SmartRoby ensures smooth, effective automation, maximizing benefits and enabling a collaborative transition between employees and automations.

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